Director of Clinical Services

Clinical Services Director

The Clinical Services Director oversees inpatient clinical operations, staff management, and regulatory compliance, and the successful day-to-day clinical operations. The Director will be primarily responsible for overseeing the operational efficiency and quality of clinic services, including direct supervision of licensed clinical staff. The Director will lead efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced patient experience. Will collaborate with other departments in providing trauma-informed care.

Essential Duties

• Ensure quality care to patients by developing, implementing, and directing behavioral health treatment programs for inpatient services
• Direct and oversee program operations, including budget management, and independent decision making for program requiring clinical expertise
• Ensures that the most effective treatment approaches are utilized; developing new models of treatment
• Monitors regulatory and clinical standards; productivity and quality assurance efforts, meet contractual reporting requirements and performance standards
• Oversees certification site visit preparation, and program audit visits and reports
• Facilitates critical incident reviews and staff debriefings
• Provides leadership for initiatives to improve / maintain a positive work climate that is trauma-informed
• Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation
• Review caseloads regularly to ensure appropriate utilization of services
• Develop and implement operating policies and procedures for Clinical Services
• Ensure procedures and workflow are consistent with organizational objectives, treatment protocols, regulations, and standards of care
• When patient needs are not met, acknowledge and work to resolve complaints
• Monitors licenses personnel to include recertification requirements and specialized training to support a robust programming
• Develops and maintains management reports for senior leadership and medical staff as needed.

Upholds the Organization's ethics and customer service standards. Performs related duties, as requested.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital. Duties may be modified or changed with or without notice.