Vice President, Collection Strategy & OperationsExecutive Alliance • Santa Clara, CA, United States
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Vice President, Collection Strategy & Operations
Executive Alliance • Santa Clara, CA, United States
29 days ago
Job type
- Full-time
Job descriptionLead the overall strategy, design, and execution of collections programs across multiple loan products and delinquency stages. Develop and implement a legal collections strategy from the ground up, including selection and management of attorney networks or law firms. Stand up a debt sale program, establishing operational processes, partner due diligence, and financial modeling to optimize recoveries. Partner with Product, Risk, and Analytics to build contact strategy capabilities for new and existing products, leveraging segmentation, channel optimization, and test-and-learn approaches. Drive innovation and automation within collections while maintaining compliance and operational excellence. Manage and mentor a team of four Collections Program Managers responsible for channel execution, agency oversight, and performance optimization. Own vendor and BPO management across pre- and post-charge-off collections; set performance expectations, monitor scorecards, and drive accountability. Establish and monitor KPIs for all recovery programs (e.g., cure rates, liquidation rates, RPC, QA, compliance metrics). Partner with Compliance, Legal, and Risk to ensure adherence to all applicable regulations, including FDCPA, Reg F, and UDAAP. Lead cross-functional initiatives to enhance collections systems, reporting, and workflow automation. Collaborate with Product, Risk, Finance, and Data Science teams to align collections strategy with credit policy, portfolio performance, and financial goals. Influence senior stakeholders with clear data-driven insights and recommendations. Represent the collections organization in cross-functional forums focused on customer experience, regulatory strategy, and portfolio management. 8+ years of experience in collections or recovery leadership, including significant exposure to agency / BPO oversight. Must have experience leading both b2b and consumer collections for a creditor / lender Proven success in building or scaling new collections channels — such as legal collections, debt sales, etc. Strong analytical and operational mindset with the ability to manage to KPIs and financial targets. Deep understanding of consumer protection and collections regulations (FDCPA, Reg F, UDAAP, SCRA). Experience managing high-performing teams and developing leaders. Familiarity with collections platforms, CRM / dialer systems, and performance reporting tools. Experience in fintech, digital lending, or multi-product financial services. Proven track record of program design and launch in complex, regulated environments. Strong relationship management skills with external partners (agencies, law firms, debt buyers).
Amazing opportunity for an experienced VP of Collections at a public Fortune 500 company. You will lead a team of Program Managers who oversee all collections programs — spanning pre-charge-off, post-charge-off, and third-party agency operations — while building new capabilities in legal collections, debt sales, and advanced contact strategies.
What you’ll get
- Competitive 6-figure base salary ($160k-$190k)
- Annual bonus
- Equity, annual stock grant, and discount stock purchase plan
- Amazing healthcare benefits and 401k
- Hybrid position – 3 days in-office, 2 days remote
- TONS of opportunity for career growth
About the Role
Our client is looking for an experienced and strategic professional to lead the end-to-end collections strategy and operations for their consumer and small business lending products. This role is ideal for a proven leader who can combine deep agency and BPO performance management expertise with hands-on operational execution.
This is a high-impact role that will directly influence credit losses, recovery performance, and customer experience across the lending portfolio.
Strategic Leadership
Operational Management
Cross-Functional Collaboration
Qualifications
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Vice President Strategy • Santa Clara, CA, United States
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