Integrations Engineer

Job Description

Job Description

Salary : $80,000 - $90,000

The Integrations Engineer is responsible for maintaining, configuring, and improving ILAOs digital platforms that power access to justice, including Twilio, LegalServers Guided Navigation, NextSteps flows, and Tableau-based dashboards. This individual works closely with the Legal Access Solutions Manager to ensure that legal issue needs and case acceptance priorities are translated into effective digital pathways for users. The Integrations Engineer works closely with the entire product team to ensure that our digital platforms are effective and plays a key role in ensuring that these platforms are accurate, reliable, and user-centered, while also advancing ILAOs commitment to innovation in legal technology.

Illinois Legal Aid Online (ILAO) is committed to attracting and retaining a diverse staff. Working with great people with a wide variety of lived experiences brings us closer to meeting our vision of a society where all people can get justice. Because our services and products - like the law - are for everyone, we believe in including everyone. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQIA+ spectrum, women, and people with disabilities to apply.

ILAO is fully remote, with periodic, in-person meetings. Position must be based in the United States.

PRIMARY RESPONSIBILITIES

Platform Maintenance & Development

50%

• Create, configure, and update ILAOs Twilio platform and integrations between it, Drupal, and LegalServer.
• Maintain, enhance, and support our Tableau-based dashboards.
• Translate legal information, case acceptance priorities, triage logic, and partner needs into fully built and functional digital pathways.
• Troubleshoot and resolve technical or configuration issues to ensure system reliability and effectiveness.
• Document platform workflows, configurations, and updates for internal and partner reference.
• Monitor system and dashboard performance and make proactive improvements to ensure seamless user experiences.

Collaboration & Partner Support

25%

Innovation & System Integration

15%

Other activities

10%

Education / Experience :

Preference is given to candidates with :

Deadline to Apply : Wednesday, October 15, 2025

Salary : $80,000 - $90,000

Benefits : ILAO offers a comprehensive benefits package, including health and dental insurance, life insurance, long-term and short-term disability insurance, health and dependent care flex spending account; 15 paid days off and 15 holidays in the first calendar year of employment; and, 403(b) retirement plan, to which ILAO contributes a required 1% of salary monthly. ILAO has a flexible workplace policy that supports remote work, wellness, and work-life balance.

About ILAO

At ILAO, we believe in justice. We believe the law is for everyone. We know, however, that not everyone is equal in the eyes of the legal system. Race and culture, language, education, location, time, disability, and income are enormous barriers to using the law to get justice.

For more than 20 years, Illinois Legal Aid Online (ILAO) has simplified the law so that people can seek justice and resolve their problems, especially those from historically oppressed communities and groups. Through innovation, we make the law understandable and accessible.

We believe that, with the right knowledge and guidance, people can be their own best advocates. We mobilize people with plain-language, 24 / 7 tools - in three languages - so families can understand and assert their legal rights. ILAO helps people who are unable to find or afford attorneys overcome the barriers that keep them from getting justice.

Illinois Legal Aid Online (ILAO) is open to all. Working with and helping people with a wide variety of lived experience brings us closer to meeting our ideal of a society where all people can get justice. Because our services and productslike the laware for everyone, we believe in including everyone. We know that justice is scarcest for those who need it most. People with intersectionalities of historically oppressed identities face the greatest barriers to justice. ILAO seeks to break these barriers. ILAO believes that, equipped with the right tools, opportunities, and connections, people can shift the power differentials and use the law to get justice.

Inclusion, equity, and diversity are key in our work to champion opportunities, equality, and justice for those who need it most. As a community and individuals, we honor and respect differences; practice equity; and support the professional development and wellness of our colleagues.

ILAO's free programs provide essential legal services and support 24 / 7 / 365 to the people of Illinois, focused on individuals and families from historically oppressed populations and communities, who face the greatest barriers to justice.