Inside Sales Support

Job Description

As a Sales Support Coordinator, you will be providing pre- and post-order support to key dealers, as well as the local sales team, within the designated territory. You will seek new business opportunities by responding to sales leads and targeting underserved markets who can benefit from our vast array of HVAC products and other critical solutions. The position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, digital channels, and indirectly through the inside support of the sales team – it’s a team effort.

Duties and Responsibilities: Inside Sales Representative

• Provide superior engagement for sales follow-up and customer service to both external and internal customers:
• Assist with the maintenance and follow-up of open customer orders/sales support.
• Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required.
• Handle incoming customer requests for orders and product information (equipment specifications and applications).
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Work with Warranty Team to support customer claims and questions as needed.
• Support add-on sales opportunities when receiving and processing customer orders.
• Drive technology and tool adoption within customer groups and sales channels to utilize tools such as (training on tools is available:
• WATSCO Ventures technology suite- Easy Stock, On Call Air, House call Pro, Credit for Comfort
• Utilize eComm tools-- Website and Mobile App, Salesforce
• Utilize Contractor Assist -- Pick-up Express
• Demonstrated performance history and knowledge of the HVAC industry. A working knowledge of residential and commercial products, including replacement configurations, substitutions, and sell-up strategies, is highly desired.
• Highly motivated self-starter, able to work with minimal direction required from management.
• High sense of urgency, team-oriented, and strong interpersonal skills.
• PC and common software literacy required.
• Must possess desire to succeed and learn for future growth and development.
• Excellent customer relations and customer service skills.
• Ability to actively problem-solve and innovate when information is not readily available.
• Can work in a fast-paced environment and possess excellent organizational skills.
• Exceptional written and verbal communications skills, complete with ability to follow through.
• Learn and adhere to posted CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction.