IT Help Desk

If you think you are the right match for the following opportunity, apply after reading the complete description.

SCI LLC, a leading national Third Party Administrator in the transportation industry is looking for an IT Helpdesk / Support employee. This is an entry level position, with opportunity for growth within the company. We encourage anyone looking to get started in a technology related position, however, must possess a strong background in tech-related skills.

Primary duties of this employee include :

Online Customer Service

• Online Live Chat Support
• Responding to Customer Inquiries, especially ones from overnight
• Troubleshooting and Documentation of all IT Systems
• Ability to work with customer base and educate customers on navigating new technologies
• Provide a "1st defense" of customer questions regarding all web and software applications

Other internal duties include :

• Unit Testing of web applications before changes are made to go live
• Internal Support – Troubleshoot various workstations and other IT related issues
• IT Network and User Help Desk Support

Requirements

• Tech Savvy
• Personable
• People Skills (Telephone and Online)
• Reasoning Skills
• Technical Writing Skills

Job Type : Full-time

Pay : $16.50 - $18.50 per hour

Expected hours : 40 per week

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule :

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute / relocate :

• Glens Falls, NY 12801 : Reliably commute or planning to relocate before starting work (Required)

Experience :

• Customer service : 1 year (Preferred)

Work Location : In person