Patient Access Liaison 1

Description

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds . If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.

Putnam Hospital, a 164-bed acute care hospital, has been serving the local community in Carmel, New York for 60 years. Situated on a 150-acre wooded campus surrounded by lakes and waterways, we provide the essential services a community needs from their local hospital, including Emergency and Behavioral Health Services.

Our accolades include :

• The Leapfrog Group - Grade A for quality and patient safety
• U.S News & World Report - High Performance in COPD
• Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP)
• Robotic Center of Excellence - Surgical Review Corporation (SRC)

At Putnam Hospital, our team members value open communication, continuous learning, and making a difference every day. Most of us live in the community we serve and we support each other with compassion and teamwork. Our departments are small, so caregivers can build stronger connections with managers and senior leadership. We invite you to explore this unique opportunity, take a stroll around our campus and discover what Putnam Pride is all about.

Summary :

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration / scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.

Responsibilities :

1. Responsible for greeting patients and / or physicians, staff, co-workers, and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.

2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.

3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.

4. Accurately establishes and schedules appointments for services from patients directly or physician’s offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.

5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.

6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the Internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.

7. Provides estimates for services when appropriate, communicates and actively solicits patient liability.

8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.

9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.

10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.

11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.

12. Performs other duties as assigned.

Other Information :

Minimum Experience of 1 year preferred in a job-related experience.

Basic MS Word & MS Excel. Customer service and organizational skills.

Criteria Desired :  National Association of Healthcare Access Management (NAHAM) certification within one year of hire

With strong heart s and open minds , we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!

Company : Putnam Hospital Center

Org Unit : 1025

Department : Patient Access

Exempt : No

Salary Range : $19.98 / hour