Client Services Director

Client Services Director

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance

Primary Purpose

To determine account management strategies related to managed care client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide managed care program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.

Are You An Ideal Candidate?

We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

Essential Functions and Responsibilities

Provides stewardship reporting to clients; identifying and educating clients on managed care issues and trends impacting programs. Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings. Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs. Negotiates changes or improvements to service plan. Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development. Coordinates client invoicing, audits and accounts receivable follow up for assigned clients. Resolves all major customer service issues. Identifies and solicits cross-selling opportunities. Participates in local insurance community through advanced education and affiliation memberships. Supervises and directs personnel assigned to programs requiring multiple Account Representatives. Ensures compliance with all applicable Quality initiatives.

Additional Functions and Responsibilities

Performs other duties as assigned. Supports the organization's quality program(s). Travel as required.

Supervisory Responsibilities

Provides support, guidance, leadership and motivation to promote maximum performance. Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Qualifications

Education & Licensing Bachelor's degree from an accredited college or university preferred. CPCU, AIC and / or ARM or other related designation preferred.

Experience Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Skills & Knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation and facilitation skills Leadership / management / motivational skills Ability to work in a team environment Excellent account rounding ability Strong understanding of workers compensation, liability and disability claims management In-depth knowledge of client servicing Ability to handle conflict and confront challenging issues in a fast work environment Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Taking Care Of You By

We offer a diverse and comprehensive benefits package including : Three Medical, and two dental plans to choose from. Tuition reimbursement eligible. 401K plan that matches 50% on every $ you put in up to the first 6% you save. 4 weeks PTO your first full year.

Next Steps

If your application is selected to advance to the next round, a recruiter will be in touch.