Front Desk ManagerShades of Grey HR • Lancaster, OH, US
Front Desk Manager
Shades of Grey HR • Lancaster, OH, US
30+ days ago
Job type
- Full-time
Job descriptionProven experience in hotel front desk operations, with strong knowledge of check-in / check-out procedures, reservations, and guest services. Is a quick problem-solver, calm under pressure, and always guest-focused Can work weekends and second shifts reliably Is comfortable using POS and hotel reservation systems (training provided)
Job Description
Job Description
J ob Title : Front Desk Manager
Job Location : Lancaster, OH
Pay Rate : $15 / hr
Position Summary
Are you someone who loves taking charge, solving problems on the fly, and creating a welcoming experience for every guest? We’re seeking a Front Desk Manager who excels in a fast-paced environment and knows how to lead by example. This role is ideal for someone with a strong background in food service who is ready to bring that hustle and consistency into the hospitality industry.
Key Responsibilities
- Lead and manage front desk operations, ensuring seamless guest check-in and check-out
- Handle guest concerns and resolve issues quickly and professionally
- Cross-train and support other departments (housekeeping, breakfast, etc.) as needed
- Maintain strong cash handling procedures and front desk reporting
- Generate sales leads and support block bookings for group stays and meetings
- Monitor guest satisfaction through feedback and online reviews
Qualifications
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Front Desk Manager • Lancaster, OH, US