Senior Associate / Product Manager - Inclusive Communications Capabilities (Translations)

Product Manager Inclusive Communications Capabilities (Translations)

Become a part of our caring community and help us put health first. Humana is committed to language accessibilityand we're seeking a product manager to lead the development of translation and interpretation capabilities across marketing communications. As Senior Associate / Product Manager Inclusive Communications Capabilities (Translations), you will define tools and workflows that ensure multilingual content and member interactions are accurate, timely, compliant, and delivered in the language of choice for our customers. This role is central to enabling scalable, inclusive communications that support health equity, regulatory compliance, and member trust across digital, print, and telephonic channels.

This role supports the development of translation and interpretation capabilities, ensuring that member communications are available in the preferred language and format. You'll collaborate with compliance, operations, vendor, and campaign teams to ensure language access standardssuch as CMS guidelines and state-specific requirementsare consistently met. You'll also help ensure that multilingual content is integrated into enterprise workflows and platforms, supporting timely, accurate, and culturally relevant communications across all channels.

Key Responsibilities

• Capability Ownership & Roadmap Development
• Embedded Campaign Support & Cross-Functional Coordination
• Compliance & Audit Readiness
• AI Enablement & Innovation
• Continuous Improvement & Best Practices

This role enables Humana to deliver communications that are linguistically and culturally appropriateensuring compliance with CMS and state regulations, supporting health equity, and enhancing member satisfaction and trust.

Required Qualifications

Bachelor's Degree or equivalent work experience in Marketing, Communications, Linguistics, Information Systems, or a related field. 35 years of experience in translation services, compliance, or marketing operations. Familiarity with CMS language access standards and multilingual content workflows. Experience in healthcare, insurance, or other regulated industries.

Preferred Qualifications

Exposure to translation management systems and vendor coordination. Understanding of inclusive design principles and multilingual accessibility technologies. Experience with scaled agile frameworks and cross-functional product collaboration.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : $104,000 - $143,000 per year. This job is eligible for a bonus incentive plan.

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Application Deadline : 10-22-2025

Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer. It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.