German Speaking Customer Service for Hospitality & Tourism industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our recruitment process, which ensures that we match the best candidates with the right employers. Currently, we are looking for a German Speaking Customer Service Representative to join our dynamic team in the Hospitality & Tourism industry. This role is perfect for individuals who are passionate about customer service and have a keen interest in hospitality and travel. You will have the opportunity to support our clients while working in an international environment where your language skills will be an asset. If you are driven, friendly, and ready to take on a new challenge, we would love to hear from you. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, and take the next step in your career abroad while helping others achieve their dreams in the travel industry.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the hospitality and tourism sector.
• Assist customers with inquiries about travel arrangements, bookings, and service options.
• Resolve customer complaints and issues promptly and efficiently while maintaining a positive customer experience.
• Handle emails, calls, and chat communications professionally and courteously.
• Work collaboratively with team members to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Provide product and service information to customers to enhance their experience and encourage bookings.