Kia Service Advisor

Job Description

Job Description

About Us :

At Bill Dube Kia , we are more than just a dealership; we are a family committed to delivering exceptional service and creating a positive impact in our community. With a legacy of 50 years of excellence across our dealerships, we pride ourselves on fostering a culture of integrity, teamwork, and dedication to customer satisfaction .

As we launch our brand-new, state-of-the-art Kia dealership , we’re building a talented, customer-first team from the ground up—and we’re looking for an enthusiastic, organized, and service-driven Service Advisor to help shape the customer experience from day one.

Position Summary :

As a Service Advisor , you’ll be the key link between our customers and the service department. Your role is to ensure every customer receives clear communication, accurate repair recommendations, and an outstanding experience—whether they're in for a routine oil change or a major repair. You’ll work closely with technicians, parts staff, and management in a fast-paced, team-oriented environment where your energy and attention to detail will shine.

Key Responsibilities :

Greet customers warmly and professionally, creating a welcoming and trust-filled environment

Clearly explain vehicle service needs and maintenance recommendations

Prepare accurate repair orders using Dealertrack and xtime

Communicate effectively with technicians and parts staff to ensure timely completion of services

Provide status updates to customers and answer questions throughout the repair process

Review completed repairs with customers and explain work performed, associated costs, and future maintenance needs

Follow up with customers to ensure satisfaction and promote future service visits

Assist in maintaining CSI (Customer Satisfaction Index) and departmental goals

Qualifications :

Prior experience as a Service Advisor or in a customer-facing role within an automotive dealership or service center preferred

Working knowledge of vehicle systems and general automotive terminology

Experience with Dealertrack or similar dealership software is a plus

Strong organizational skills and the ability to multitask in a high-volume environment

Excellent communication and customer service skills

Positive attitude, team-player mentality, and attention to detail

Valid driver’s license and a clean driving record

What We Offer :

The opportunity to be part of the ground floor launch of a brand-new Kia dealership

Competitive pay plan with performance-based bonuses

Profit-sharing program

Full benefits package including medical, dental, and vision

401(k) with employer match

Access to the NADA Education Platform for professional training and career development

Paid time off and holidays

Supportive, family-run dealership culture focused on respect, growth, and teamwork

Join the Bill Dube Kia family and help us build a service experience that reflects our values and our legacy.

If you're passionate about customer care and ready to be part of something new and exciting, apply today!