Associate Customer Service Representative

Customer Service Rep

Position Type : Hybrid (3 days in office, 2 days remote; subject to company changes)

Overview : Join our team as a Customer Service Specialist and become a key resource in supporting our order management process. This role is ideal for someone with hands-on SAP experience, exceptional organization skills, and a track record of providing outstanding customer service beyond call center or retail positions.

Qualifications

• High School Diploma required; College degree preferred.
• 6 months1 year of SAP-R3 or equivalent experience (e.g., order entry, creating deliverables, invoicing).
• Prior order entry experience and customer service experience.
• Intermediate to advanced proficiency in Microsoft Excel (also PowerPoint, Word).
• Experience with Salesforce.com and SharePoint is a plus.
• Previous knowledge of the Sales to Cash (STC) process.
• Demonstrated flexibility and adaptability in a fast-paced, team environment.
• Ability to manage multiple tasks / projects; strong project management and change management skills.
• Excellent phone communication and interpersonal skills; adept at collaboration with cross-functional groups (Manufacturing, Supply Chain, Product Management, etc.).
• Strong organizational skills and attention to detail; ability to support Business Unit strategic objectives and tactics.
• Self-starter with ability to identify areas for improvement and implement change.

Responsibilities

Respond to customer inquiries, ensuring prompt, courteous resolution of issues requiring product knowledge.

Monitor resolution process and ensure coordination with other departments to follow through on customer requests.

Proactively reach out to customers to identify and address needs.

Utilize various tracking systems and tools for order management and fulfillment.

Resolve disputes, issue credit / debit memos, and process samples / rebates.

Monitor sales orders through the entire fulfillment process.

Apply multitasking and project management abilities to translate business needs into actionable plans.

Demonstrate continual improvement and dynamic adjustment to new conditions and personnel.

Ensure accurate documentation, follow-up, and inventory management.