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Senior Manager, Digital Workplace Ops

Senior Manager, Digital Workplace Ops

Massachusetts StaffingBoston, MA, US
2 days ago
Job type
  • Full-time
Job description

Senior Manager, Digital Workplace Operations

Sodexo has an exciting new opportunity for a Senior Manager, Digital Workplace Operations. This position is responsible for leading the execution and continuous improvement of core digital workplace services, including PC provisioning, software license optimization, digital adoption, and operational analytics. This role owns the performance and quality of services delivered by external service providers, ensuring that execution aligns with defined SLAs, user expectations, and enterprise standards.

What You'll Do

Lead the execution of core operational services that support the end-user computing experience

  • Oversee the delivery of services such as PC provisioning, lifecycle coordination, and digital adoption activities. This includes contracts, SOWs.
  • Coordinate with internal teams and MSPs to ensure seamless execution and service consistency across regions.
  • Manage operational workflows for device logistics, onboarding / offboarding processes, and non-technical provisioning.
  • Ensure services align with company standards, security protocols, and compliance expectations.
  • Drive continuous improvement through documentation, process refinement, and alignment with the engineering team on L3 escalations.

License Optimization & Feature Utilization - 20%

Maximize business value and user experience through license insight and provisioning efficiency.

  • Monitor license usage trends and feature adoption (e.g., Smartsheet, Adobe, Microsoft 365, Teams, OneDrive, Copilot) to optimize spend and productivity.
  • Identify underutilized or misaligned license types and coordinate reallocation in collaboration with VMO and Finance.
  • Provide education and awareness on key platform features to increase adoption across business units.
  • Generate reporting on license consumption and entitlement tracking to support optimization decisions.

    • Service Provider Performance Management - 20%

    Own the operational relationships with managed service providers to ensure high-quality delivery of Digital Workplace Services.

  • Act as the primary operational point of contact for service delivery partners, including those providing end-user support and device provisioning services.
  • Oversee vendors responsible for device fulfillment, configuration (e.g., Autopilot imaging), and depot management to ensure services are delivered on time and within scope.
  • Track and validate service performance against contractual SLAs and internal KPIs.
  • Drive accountability through regular operational reviews, service delivery assessments, and escalation handling.
  • Maintain up-to-date knowledge of each partner's service catalog and ensure their operational execution aligns with expectations and standards.

    • User Experience & Operational Metrics - 25%

    Own experience-focused measurement and insight generation to enhance digital workplace outcomes.

  • Monitor CSAT, DEX, and other user experience metrics related to digital workplace services.
  • Own the end-to-end collection, analysis, and reporting of experience and performance data.
  • Identify trends, pain points, and improvement opportunities from feedback and usage data.
  • Partner with global User Experience, Digital Workplace Engineering, and HR stakeholders to implement user-centric improvements.
  • Translate data insights into actionable recommendations for improving operational service quality.

    • Financial Oversight & Operational Reporting - 15%

    Ensure fiscal responsibility and data-driven decision-making across DWP operations.

  • Develop and maintain dashboards and reporting packages for operational performance and license utilization.
  • Support annual planning, budgeting, and chargeback processes related to workplace services.
  • Track invoice reconciliation, purchase requests, and cost allocation tied to managed services and licensing.
  • Collaborate with Finance and VMO to align financial metrics with service delivery performance.
  • Ensure all operational documentation supports audit readiness and ongoing compliance.

    • What We Offer

    Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

    • More extensive information is provided to new employees upon hire.

    What You Bring

    Previous Vendor management experience

    Strong analytical skills

    Ability to lead and mentor a team

    Bachelor's Degree or equivalent experience

    Who We Are

    At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

    Qualifications & Requirements

    Minimum Education Requirement - Bachelor's Degree or equivalent experience

    Minimum Management Experience - 5 years

    Minimum Functional Experience - 5 years

    Location

    US-IL-BATAVIA | US-GA-Atlanta | US-MA-Boston | US-DE-Newark | US-OH-Canton | US-IN-Bluffton

    System ID

    984041

    Category

    IS&T

    Employment Status

    Full-Time Exempt

    Posted Range $97300 to $147070

    Company : Segment Desc

    CORPORATE STAFF Remote

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