Guest Service Manager

Job Description

Job Description

Work and play in beautiful Steamboat Springs, CO!

Come join a professional, dedicated team at Resort Group! We are looking to fill the role of Guest Services Manager to help guests and owners have the best experience staying in Steamboat Springs, CO by providing excellent customer service and leading a team of professionals.

$25-28 / hr DOE (equivalent $52k-$58,240k annually)

PERKS AND MORE

• Comprehensive Health Plan (HSA-Compatible)
• Dental Plan
• Vision Plan
• 401K Retirement plan with company match
• Life Insurance
• Paid Time Off
• Discount Lodging Benefits
• Discounts on Awesome Activities & Events
• Merchant Ski Pass Program
• Competitive Pay
• Professional Work Environment
• Great Employee Parties!

Inquire about available housing!

Summary : Coordinates front office activities of hospitality or property management division and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Understand TRACK reservation system to perform daily duties and training.

Confers and cooperates with other department heads to ensure coordination of guest and owner services : housekeeping, maintenance, shuttle and personally fulfills required task(s) if the need arises.

Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff.

Creates an orderly system to ensure each Guest Service agents can efficiently and effectively perform the following tasks, and frequently is required to perform these tasks personally :

Answers inquiries pertaining to lodging policies and services.

Advises guests of available activities such as skiing, skating, sleigh-rides, local events and other activities or concierge services as requested.

Interfaces with vendors and suppliers to ensure adequate delivery of supplies and services. Greets guests and owners.

Maintain a secure key control system to ensure the safety of our guests, owners, and their property.

Arranges for special services and equipment.

This position requires a valid driver's license with clean driving history for insurability purposes

Application deadline September 18th, 2025 or until filled