The Sales Administrator is responsible for learning all the administrative and order writing functions of the Sales Representative and the Logistics Manager and Sales positions and performing those tasks in support of the Sales Team.
Duties and Responsibilities :
- Provide timely and accurate support to the Sales Team
- Build customer, vendor, and transporter relationships
- Provide excellent customer service
- Report on sales calls and visits to VP and sales team as appropriate
- Attend Required Sales and Shipping meetings
- Respond to and Solve Customer Complaints
- Follow all appropriate Company Policies, Procedures, and Work Instructions
- Support Sales and Marketing efforts during Trade Shows or other events
- Establish and maintain continuous improvement (2 Second Lean), problem solving (KATA technique), and Root Cause analysis
- Maintain ISO 9001 : 2015 departmental standards
Qualifications :
Experience in Customer serviceUnderstanding of the sales process and dynamicsProfessionalism, patience, and a "people first" attitudeStrong customer service and interpersonal skillsStrong communication skills, both written and verbalWorks well independently and in a team environmentSelf-motivated, fast learner, exceptional problem-solving abilitiesEfficient multi-tasker in fast-paced, changing environmentProficient in MS Word, Excel, and OutlookZoom, Skype, and MS Teams skillsExperience with CRM and SAGE a plusWorking Conditions :
In office work environmentOccasional steel mill environment, PPE required (safety-sensitive)Occasional travel as needed for Trade Show or Customer support (weekends possible)Physical Requirements :
Ability to sit for extended periods of timeAbility to occasionally stand or walkAbility to lift items (occasionally more than 10 lbs.)Various repetitive motions - typing, scanning, copyingEssential Job Functions :
Learn all the required Company, Sales, and Logistics work instructions and perform accuratelyAccurately quote product pricing to customersManage and respond to web-site inquiries and quote requestsWork and communicate directly with Department and Logistics managersObtain and provide freight quotes to Sales Team as neededPrepare shipments for invoicingCalculate product Lead TimesAllocate Pos and pick sheets for shippingResearch and understand galvanized POs timing for ship datesUnderstand and facilitate LTL and Full Load shipment processScan invoicesAssist VP of Sales as neededMachines / Equipment used for Position :
Computer / Scanning EquipmentLaptop / SurfaceFax / scan equipmentPhonePersonal or Rental Vehicle for travelOther duties as assigned.
STARTING PAY - Between $17.00 / hour.
The following incentives are also available :
Bonus and production incentivesReferral bonusesABOUT FRANKLIN INDUSTRIES
In 1901, Franklin Rolling Mill & Foundry Company was founded in Franklin, PA. Right in the middle of Steel Country, Franklin Industries is less than two hours from Pittsburgh, where Andrew Carnegie's steel empire ruled the steel industry in the early 20th century.
We're another two hours from Johnstown, PA, where the first steel rails for the railroad (our raw material) were made. Steel rails linked Chicago and New York together with high capacity rails creating America's manufacturing powerhouse.
Our families have made an honest living in quality manufacturing for generations and are proud to continue that great tradition.
NON-DISCRIMINATION STATEMENT
It is the policy of Franklin Industries to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.