Customer Service Associate

Administrative Customer Service Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Job Summary

The Administrative Customer Service Associate supports the daily operations of the Warwick Condominium Association by performing administrative, resident service, and event coordination duties. This position serves as the first point of contact for residents, visitors, and vendors, ensuring effective communication, smooth operations, and positive community experience. Responsibilities include administrative support, event coordination, and janitorial task oversight.

Essential Duties and Responsibilities

Administrative & Office Support

• Serve as the primary contact for residents, visitors, and vendors in person, by phone, and via email.
• Process and distribute incoming and outgoing mail for the Association and management office.
• Conduct new owners and tenant welcome meetings and building tours.
• Oversee and maintain current lease and tenant information.
• Support front desk operations, including scheduling, procedure updates, Blue Box package management and billing.
• Provide front desk day-shift coverage as needed.
• Manage and update resident and owner data in C3 and shared databases, including lease tracking and access devices (fobs, keys, etc.) for Butterfly MX and Blue Box systems.
• Prepare and distribute community notices, bulletin board postings, and email communications.
• Oversee and record pool badge distribution, bicycle registration, and monthly bike room inspections.
• Maintain records for emotional support animal registrations and documentation.
• Maintain accurate records for storage locker assignments and waitlists.
• Assist residents with maintenance requests and coordinate with maintenance staff for follow-up.
• Provide general office support including printing, scanning, filing, and supply ordering.

Facilities & Janitorial Task Oversight

Recreation & Events Coordination

Resident Relations & Support

Knowledge, Skills, and Abilities

Requirements