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Service Writer Job at Bobcat of Medina in Medina

Service Writer Job at Bobcat of Medina in Medina

MediabistroMedina, OH, United States
6 days ago
Job type
  • Full-time
Job description

When you join Leppo Rents, you're not just starting a job - you're joining a family. Be part of a team that values hard work, problem-solving, and giving our customers the best service in the industry. We're looking for a motivated individual to join our Service team. If you've got a great attitude, strong work ethic, and a desire to learn, we'll provide the training and tools you need to thrive!

Why You'll Love This Role :

  • Monday - Friday schedule | 7 : 30 AM - 5 : 00 PM - Your weekends are yours!
  • Work with equipment and a supportive, fun team.
  • Be part of a company that invests in your growth with paid training and career development.
  • Join a company recognized as one of the Top Workplaces year after year.

What You'll Do :

  • Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.
  • Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.
  • Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.
  • Review and verify equipment status before and after repairs to ensure quality and safety standards are met.
  • Communicate repair estimates and timelines to customers, providing updates throughout the service process.
  • Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.
  • Maintain organized records and documentation, including service history, warranty claims, and customer communications.
  • Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.
  • Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.
  • Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.

    • What We're Looking For :

  • Previous industry experience is a plus, but not required.
  • Strong communication and customer service skills.
  • A team player who thrives in a fast-paced, hands-on environment.
  • Reliable, safety-focused, and eager to learn.

    • Why Join Leppo? :

    At Leppo Rents, we've beenbuilding careers since 1945. Here's what you can expect when you join our team :

  • Competitive Pay
  • Quarterly & Annual Performance-Based Bonuses
  • Medical, Dental, Vision, HSA & FSA Insurance
  • Company-Paid Life, Disability, & Employee Assistance Program
  • 401(k) with Match
  • Paid Time Off + Holidays + Parental Leave + Community Time Off
  • Clothing Allowance, Discounts, & Wellness Bonus
  • Celebrations, Luncheons, and Milestone Recognition
  • Ongoing Training & Career Growth Opportunities

    • Our Culture : The Leppo Way :

    We're more than a workplace-we're a team. At Leppo, we live by four simple commitments :

    We Will Meet Our Commitments

    We Will Be Thorough

    We Will Make Good Decisions

    We Will Ask Questions

    Ready to put your people skills and problem-solving talents to work? Apply today and grow your career with Leppo Rents!

    Equal Opportunity Employer : Leppo Rents is proud to be an Equal Opportunity Employer . We welcome applicants from all backgrounds and experiences.

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    Service Writer • Medina, OH, United States