Audi Ontario Service Advisor

Job Title: Audi Service Advisor

Location: Audi Ontario – Ontario, CA
Job Type: Full-Time

About Us

Walter’s Auto Group has proudly served Southern California for over 50 years, delivering an exceptional customer experience through our passion for premium brands, commitment to excellence, and dedication to our community. At Audi Ontario, we embody The Walter’s Difference—a culture built on integrity, teamwork, and continuous improvement.

Why Work With Us?

At Walter’s Auto Group, we believe our employees are the foundation of our success. We offer a collaborative, fast-paced environment with strong leadership support, ongoing training, and clear opportunities for growth within the organization.

What We Offer

• Salary Range: $80,000- $150,000 annually (DOE; base + commission/bonus structure)
• Paid training and Audi brand development
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off and Paid Holidays
• Career advancement opportunities within Walter’s Auto Group

Position Overview

The Audi Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering an exceptional service experience by accurately diagnosing customer concerns, recommending maintenance and repair services, and ensuring clear communication throughout the repair process.

Essential Duties & Responsibilities

• Greet customers promptly and professionally upon arrival
• Listen to customer concerns and document them accurately on repair orders
• Provide clear explanations of recommended services, repairs, timelines, and costs
• Upsell maintenance and repair services based on Audi standards and vehicle needs
• Communicate effectively with technicians regarding diagnostics and repair progress
• Keep customers informed of vehicle status and obtain approvals as needed
• Review completed work with customers and explain invoices at vehicle delivery
• Ensure all repair orders are complete, accurate, and compliant with dealership and manufacturer standards
• Maintain high CSI/CEI scores and uphold Audi brand expectations
• Follow all dealership policies, procedures, and compliance requirements

Qualifications

• Previous Service Advisor experience preferred (luxury brand experience a plus)
• Strong customer service and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Excellent organizational and time-management skills
• Basic mechanical knowledge and understanding of automotive service processes
• Proficiency with dealership management systems (CDK experience preferred)
• Valid California driver’s license with an acceptable driving record

Physical & Schedule Requirements

• Ability to stand, walk, and sit for extended periods
• Occasional lifting up to 25 lbs
• Must be available to work scheduled shifts, including Saturdays