Desktop Support Technician

Overview

Location : Madison, AL 35756

Pay Rate : $21 / hr on W2

Base pay range : $21.00 / hr - $21.00 / hr

Duration : 06+ Months (Possibility of Extension)

Shift : Rotating 3 shifts – Day, Evening, and Night. Candidates must be open and flexible to work in all three shifts.

Responsibilities

• Primarily responsible for providing first level support through handling incoming queries and help requests from end users, either via Chat or over the phone, using request fulfillment and incident management processes, in line with Service Desk objectives.
• Perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install / Move / Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational / customer service metrics as outlined in guidelines.
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
• Understand and follow all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Education and Experience

Skills

Employment details

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