CRM Manager for New Jersey market

Medier isn't just a marketing agency-we're creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don't just deliver campaigns-we deliver results.

Our philosophy is simple - hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You're in.

Job Title : Regional CRM Manager - New Jersey Market

Location : New Jersey (On-site)

About Medier

Medier is a fast-growing digital marketing company focused on performance-driven solutions for the iGaming, fintech, and entertainment industries. We believe in smart growth, creativity, and building long-lasting relationships with our clients and players.

Job Summary

We are looking for a Regional CRM Manager to lead our CRM strategy and execution for the New Jersey market . You will be responsible for developing and managing customer lifecycle campaigns that drive engagement, retention, and customer lifetime value. This role requires a deep understanding of U.S. consumer behavior, particularly in regulated markets like New Jersey, and experience within iGaming, fintech, or online entertainment.

Key Responsibilities

• Develop and implement localized CRM strategies tailored to the New Jersey market (Email, SMS, push notifications, onsite messaging, etc.)
• Own and optimize the customer journey across onboarding, engagement, retention, churn prevention, and reactivation
• Plan, execute, and analyze CRM campaigns with a focus on personalization, segmentation, and performance metrics
• Collaborate with product, design, content, and data teams to deliver cohesive and impactful user experiences
• Track key CRM KPIs such as retention rate, conversion, CLV, and churn, and apply data insights to improve performance
• Ensure all campaigns adhere to U.S. regulatory standards and responsible gaming practices specific to New Jersey
• Serve as the main point of contact for all CRM initiatives in the New Jersey region

Requirements

What We Offer

Are you ready to drive impactful CRM strategies in the fast-evolving U.S. digital space? Join Medier and shape the future of customer engagement in New Jersey.

Reshape marketing with us. Let's work!

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