Public Safety Dispatcher, UTC Department of Public Safety

Job Description

The Public Safety Dispatcher serves in the UTC Department of Public Safety Communications Center and performs dispatch duties which include all radio and telephone communications and serves as a representative of the Department of Public Safety in assisting community members with routine service requests.

Responsibilities

Dispatch Duties

• Enters calls for service into Computer Added Dispatch Program
• Maintains timely and accurate logs of all incoming phone calls and requests for assistance
• Requests assistance from other agencies at the request of the police offers, such as fire, medical, and additional law enforcement needs
• Assists callers with questions about university procedure such as after-hour access, visitor parking, and service needs
• Dispatches police and campus safety officers to calls for assistance in criminal, medical, and service in nature needs
• Utilizes NCIC computers to assist police officers in field with license validations, criminal backgrounds, warrant checks, and enters stolen vehicles property information
• Utilizes computer database to allow after hour and weekend access to university buildings and resources
• Remains alert and responsive to emergency calls, alerts, and alarms
• Issues equipment and shares information with patrol shift personnel

Records Duties

• Processes, prints, organizes, and distributes reports to campus partners and departments
• Assists in distribution of appropriate reports to the public under direction of the TAC or RAC
• Develops minor reports for the Department of Public Safety and other campus partners based on the need for documentation
• Collects data for weekly or monthly reports

Limited Security Duties

• Assists patrol in safety and security functions of the university as needed
• Aids the university community, visitors, and general public
• Controls pedestrian and vehicle traffic
• Takes minor reports and secures university buildings, lots, and housing (doors, windows, etc.)
• Assists stranded motorists and provides escorts on foot or in a vehicle
• Provides a visible presence on campus to deter and detect criminal activity

The ideal candidate will possess the following:

• Excellent communication skills, both written and verbal
• Organization skills and punctuality with tasks
• Ability to multi-task and effectively establish priorities
• Communication skills and public speaking
• Must successfully achieve NCIC certifications through examinations and practical experience

Review of applications will begin November 24, 2025, from postingand continue until the position is filled. Applications received bythis datewill receive priority consideration.

Qualifications

Minimum: Requires a high school diploma or equivalent and positive review of a background investigation.

Ability to complete all necessary training to test and pass all National Crime Information Center (NCIC) certifications as prescribed by the Terminal Agency Coordinator (TAC) under the auspices of the Tennessee Bureau of investigation (TBI) within six months of hiring.

Preferred: One year of law enforcement dispatch experience; proficient rating on last evaluation; proficiency in keyboard, computer, and typing skills; strong organization and time management skills; and current resume highlighting work experience in customer service, dispatching, or related fields is preferred.