Assistant General Manager

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Training & development

WHAT IS KIDSTRONG?

At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their childs superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In other words kids who will win at life!

KidStrong Reno is rapidly growing, including a new location opening in Sparks in 2026. We're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

OPEN POSITION & SCHEDULE

We have an immediate need for a high-energy, hyper-organized, passionate Manager to lead our Reno location. As the Assistant Manager, you will be responsible for providing daily sales from leads for the Center. This critical position must have a solid understanding of sales and a passion to drive growth for the center. As the lead for the sales function, the Assistant Manager must execute a lead generation / marketing strategies plan to increase sales. This person must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals.

ASSISTANT MANAGER RESPONSIBILITIES

• Driving membership sales through high-volume outbound phone calls on inbound leads
• Provides excellent leadership and management to create a positive, successful environment for staff and clients.
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Responsible for overseeing the sales process and systems.
• Works closely with the KidStrong Director to ensure that the staff and Center are looked after.
• Builds and maintains KidStrong class size through scheduling optimization.
• Models all Center activities through self-involvement (leading by example).
• Trains and mentors subordinates for ongoing success and future growth.
• Communicate with staff for all trials and anything they need to know about the members.
• Timely response and follow through with all KidStrong corporate / owner requests and client and lead requests
• Enforces KidStrong corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Provides and maintains the highest level of customer service.
• Provides effective decision-making regarding customer service issues.

JOB QUALIFICATIONS

• Prior experience in outbound phone sales is strongly preferred (300+ calls / week is a typical outbound phone sales effort)
• Strong sales mentality and comfortability with outbound sales efforts
• Associate or bachelor's degree in business, education, or a related field.
• Must have the ability to work a flexible schedule, including at least evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning).
• Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
• Understanding of all performance metrics (KPIs), revenue, etc.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office products as well as G-Suite
• Fitness, retail, and / or hospitality industry experience preferred.
• Required to work at least three (3) weekday nights and at least one (1) weekend day

IDEAL EXPERIENCE

• Outbound phone sales experience : 2+ years
• Customer Service : 2 years
• Required Shifts : Morning, Mid-Day, Evening, and Weekend