IT Systems Support Specialist

Job Description

Job Description

IT Systems Support SpecialistCompany Overview

Beer Barrel Pizza & Grill is a family-owned hospitality company operating multiple restaurant concepts across Central and Northwest Ohio, as well as Fort Wayne, Indiana. We are passionate about providing outstanding food, beverages, and hospitality in every community we serve. As we continue to grow, we're seeking an IT Systems Support Specialist to strengthen our technology backbone and support our restaurants' daily operations.

Position Overview

The IT Systems Support Specialist is a hands-on technical role responsible for supporting, maintaining, and improving the restaurant and corporate technology systems that keep our operations running smoothly. This position focuses heavily on Point-of-Sale (POS) platforms, integrated restaurant technologies, and end-user support - ensuring reliable, efficient, and secure technology across all locations.

The ideal candidate has a strong background in restaurant or hospitality technology, thrives in fast-paced environments, and takes pride in solving technical problems with professionalism and precision.

Key Responsibilities

• System Support & Troubleshooting
• Serve as the primary point of contact for IT helpdesk escalations from restaurant managers and corporate staff.
• Provide Tier 1 and Tier 2 support for POS systems (e.g., Aloha, Toast) and integrated platforms such as loyalty programs, KDS, online ordering, and payment gateways.
• Diagnose and resolve hardware, network, and software issues across restaurant and corporate environments.
• Document, track, and monitor technical incidents to ensure timely resolutions.
• Restaurant Technology Maintenance
• Manage installation, configuration, and maintenance of restaurant technology, including POS terminals, kitchen displays, tablets, printers, VoIP systems, and audiovisual setups.
• Perform regular travel to restaurant locations for equipment installation, upgrades, and troubleshooting.
• Support integrated third-party platforms including scheduling, loyalty, and reporting tools.
• Partner with vendors for specialized repairs and service escalations.
• Network & Infrastructure
• Support local area networks (LAN) and connectivity for all restaurant sites.
• Coordinate with internal and external partners to maintain uptime for critical systems.
• Assist with inventory tracking of IT assets, equipment, and software licensing.
• Training & User Support
• Provide clear, friendly, and effective technical assistance to restaurant managers and team members.
• Train store-level leaders on new technologies and best practices for system use and troubleshooting.
• Develop and maintain easy-to-follow documentation and guides for store-level teams.

Qualifications

Work Environment & Reporting

Compensation & Benefits

To Apply

Submit your resume and cover letter to bruhe@beerbarrel.com. Please include "IT Systems Support Specialist" in the subject line.

Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.