Utility Termination Investigator

THE POSITION

Do you have a passion for helping others? Would you enjoy an exciting investigatory career which involves digging for details, conducting research, and learning new and valuable pieces of information? If so, we want to meet you! The Public Utility Commission (PUC) is seeking a highly motivated candidate who possesses excellent communication skills to join the team as a Utility Termination Investigator. Take charge of your future and apply today!

DESCRIPTION OF WORK

Utility Termination Investigators serve a dual role of intake and investigation. This position offers a comprehensive training program that includes classroom, one-on-one, and on-the-job training to prepare you to independently handle calls, investigate and resolve informal termination, and service utility complaints.

Work Schedule and Additional Information :

• Full-time employment
• Work hours are 8 : 00 AM to 4 : 30 PM, Monday - Friday, with a 60-minute lunch.
• Telework : This position is headquartered in Harrisburg. Telework is a potential feature of these positions for employees. The successful candidate is required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

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