NOxCARE Field Specialist

What makes you great :

High School Diploma or GED required; technical degree preferred

Good driving record required

Minimum of one-year equipment repair experience; biomedical equipment repair experience preferred

Minimum of one-year experience in customer-facing and / or customer service role preferred

Basic computer skills required

Strong communication skills including written communication

Able to lift 50-70 pounds as needed

Able to bend stoop squat and lift numerous times daily

Able to travel 75% / - of time (limited overnight travel)

Due to customer requirements candidates must be fully vaccinated (at least two weeks have passed after second vaccination shot or one week if single dose vaccine) or able to qualify for a medical or religious exemption as determined by the customer.

Why you will enjoy working with us :

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion.

Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding Industrial Medical and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases such as oxygen nitrogen argon and carbon dioxide etc. LG&E has an extensive network of production plants retail stores distribution centers and customer service locations with a focus on making our world more productive every day by providing high-quality solutions technologies and services which are making our customers more successful by helping to sustain and protect our planet.

For more information about the company please visit our website .

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability protected veteran status pregnancy sexual orientation gender identity or expression or any other reason prohibited by applicable law .

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Linde Gas & Equipment Inc.

NOxCARE Field Specialist

Location : Hobart IN

Linde Gas & Equipment Inc. is seeking a NOxCARE Field Specialist to join our team! The NOxCARE Field Specialist will safely manage the local service requirements for the NOxCARE delivery device a medical device unit to minimize the interruption of supply to hospital customers and their patients. The NOxCARE Field Specialist will go on-site to customers location(s) to troubleshoot and repair device issues providing critical customer service support.

The NOxCARE Field Specialist will serve as the liaison between Clinical Sales and Clinical Educators to ensure customer needs are met from a product service perspective. The NOxCARE Field Specialist will also be directly involved in the start-up or on-boarding of new customers Noxivent product replenishment deliveries and replacement device deliveries. The NOxCARE Field Specialist will operate under minimal supervision reporting to an off-site manager.

What we offer you!

Competitive compensation

Comprehensive benefits plan (medical dental vision and more)

401(k) retirement savings plan

Paid time off (vacation holidays PTO)

Employee discount programs

Career growth opportunities

What you will be doing :

Directly supports the day-to-day performance of NOxCARE equipment maintenance and service levels to customers

Fully understands the NOxCARE device and can troubleshoot resolve and repair issues

Frequently travels to customer sites communicating professionally and interacting daily with hospital staff regarding devices managing technical device issues and customer concerns

Performs accurate documentation utilizing internal device / system logs and understands device / system settings

Performs monthly maintenance calibration and sensor changes as necessary

Maintains all regulatory and required company documentation for device maintenance deliveries and shipments

Coordinates packing and shipment of devices that require off-site maintenance

Coordinates ordering of new replacement devices as necessary to minimize customer down-time

Adheres to all manufacturer guidelines for NOxCARE device maintenance

Maintains sufficient NOxCARE inventory to meet customer needs

Maintains sufficient parts inventory for device repair

Delivers reoccurring orders of Noxivent cylinders to customers

Participates in Go Live activities ensuring inventory and equipment is delivered unpackaged and set-up on time at customer sites

Receives incoming calls during off-shift hours from customers (i.e. on-call) which may require on-site visit to customer to resolve issues immediately

Other duties as assigned

Required Experience :

IC

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1