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Medical Front Desk Lead

Medical Front Desk Lead

Ophthalmic Consultants of BostonDanvers, Ma, MA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

At OCB, we believe that exceptional patient care starts at the front desk—and so does leadership.

As the Front Desk Lead , you’ll be the face of our values :

  • Outstanding Patient Care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility .
  • In this pivotal role, you'll do more than supervise—you’ll inspire, problem-solve, and set the tone for a welcoming and efficient experience for every patient who walks through our doors.

Key Responsibilities :

  • Lead the Front Line : Supervise all front desk and concierge staff, ensuring seamless operations from patient check-in to check-out, insurance updates, and appointment scheduling.
  • Daily Oversight :

  • Coordinate staff schedules and lunch breaks to align with patient volume and clinic flow, maintaining smooth day-to-day operations.
  • Team Development :

  • Mentor and support front desk team members through hands-on training and ongoing skill development, ensuring consistency and excellence in service.
  • Communicate and Collaborate :

  • Act as the main liaison between front desk staff and management, promptly addressing workflow challenges or patient service concerns.
  • Operational Precision :

  • Guide staff through complex tasks like verifying insurance, estimating patient responsibility, and reviewing appointment schedules (DARS) to ensure accuracy and compliance.
  • Promote Excellence :

  • Cultivate a high-performance, patient-focused team environment rooted in respect, communication, and accountability.
  • Support and Strategize :

  • Partner with the Revenue Cycle Supervisor and Regional Business Manager to align front desk performance with organizational goals.
  • Participate in staff evaluations and improvement plans.
  • Proactively Problem Solve :

  • Address issues before they escalate, ensuring a positive and seamless experience for both patients and staff.
  • Facility Oversight :

  • Assist with the upkeep of front desk supplies and general organization, maintaining a professional and welcoming environment.
  • Stay Informed :

  • Attend all required training sessions, department meetings, and workshops to stay current with OCB policies and best practices.
  • Be a Role Model :

  • Lead by example with integrity, initiative, and a commitment to excellence.
  • Qualifications :

  • Experience : 2–3 years of medical front office experience (required) 2–3 years of supervisory or training experience (preferred) Education : High school diploma or equivalent (required) Associate’s or bachelor’s degree (preferred) Technical Skills : Knowledge of insurance and billing practices and systems Experience with EMRs (Epic preferred) and other office software Core Competencies : Ability to multitask and thrive in a fast-paced environment Outstanding leadership, communication, and customer service skills Join OCB and lead from the front—where patient care begins.
  • To learn more about OCB, please checkout our website :

  • www.eyeboston.com Powered by JazzHR
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    Medical Front Desk • Danvers, Ma, MA, US

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