At OCB, we believe that exceptional patient care starts at the front desk—and so does leadership.
As the Front Desk Lead , you’ll be the face of our values :
- Outstanding Patient Care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility .
- In this pivotal role, you'll do more than supervise—you’ll inspire, problem-solve, and set the tone for a welcoming and efficient experience for every patient who walks through our doors.
Key Responsibilities :
Lead the Front Line : Supervise all front desk and concierge staff, ensuring seamless operations from patient check-in to check-out, insurance updates, and appointment scheduling.Daily Oversight :
Coordinate staff schedules and lunch breaks to align with patient volume and clinic flow, maintaining smooth day-to-day operations.Team Development :
Mentor and support front desk team members through hands-on training and ongoing skill development, ensuring consistency and excellence in service.Communicate and Collaborate :
Act as the main liaison between front desk staff and management, promptly addressing workflow challenges or patient service concerns.Operational Precision :
Guide staff through complex tasks like verifying insurance, estimating patient responsibility, and reviewing appointment schedules (DARS) to ensure accuracy and compliance.Promote Excellence :
Cultivate a high-performance, patient-focused team environment rooted in respect, communication, and accountability.Support and Strategize :
Partner with the Revenue Cycle Supervisor and Regional Business Manager to align front desk performance with organizational goals.Participate in staff evaluations and improvement plans.Proactively Problem Solve :
Address issues before they escalate, ensuring a positive and seamless experience for both patients and staff.Facility Oversight :
Assist with the upkeep of front desk supplies and general organization, maintaining a professional and welcoming environment.Stay Informed :
Attend all required training sessions, department meetings, and workshops to stay current with OCB policies and best practices.Be a Role Model :
Lead by example with integrity, initiative, and a commitment to excellence.Qualifications :
Experience : 2–3 years of medical front office experience (required) 2–3 years of supervisory or training experience (preferred) Education : High school diploma or equivalent (required) Associate’s or bachelor’s degree (preferred) Technical Skills : Knowledge of insurance and billing practices and systems Experience with EMRs (Epic preferred) and other office software Core Competencies : Ability to multitask and thrive in a fast-paced environment Outstanding leadership, communication, and customer service skills Join OCB and lead from the front—where patient care begins.To learn more about OCB, please checkout our website :
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