Service Operator I

Job Title : Service Operator I

Location : Columbia, SC 29219

Duration : 12 months with possible extensions

Shift / Hours : Mon to Fri 8 hr shift between 8am-6pm

Key Responsibilities :

• Receives and processes incoming switchboard calls.
• 80% Answers and transfers incoming internal and external calls.
• 10% Responsible for maintaining departmental reports.
• 5% Assists department with mailings.
• 5% Trains new employees.

Required Qualifications :

Required Education : High School Diploma or equivalent

Required Work Experience : No previous work experience is required.

Required Skills and Abilities :

Required Software and Other Tools : Microsoft Office. Familiarity with computer console and directory.

Preferred Software and Other Tools : Working knowledge of switchboard equipment.

Work Environment : Typical office environment.

Nice to have / Soft Skills : Clear speaking voice, active listener, professional, good time management, reliable.

Preferred Qualifications :

1 year of switchboard experience.