Help Desk Student Assistant

A company is looking for an OPS Help Desk Student Assistant.Key ResponsibilitiesProvide Level 1 and 2 remote technical support to online initiatives via email, phone, and textUpdate and maintain data related to support tickets using a cloud-based support desk platformAssist in updating an online guide of common issues and participate in remote team meetingsRequired QualificationsOpen to all students eligible to work on campus with a minimum 2.0 GPAFluency in English (oral and written) is required; Spanish proficiency is preferredAvailability to work afternoons (2pm-8pm) is preferred