Quality Assurance Specialist

This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology (OIT), Enterprise Infrastructure and Operations Directorate (EIOD), and Network Operations Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across the agency's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues.

Position Description : The Quality Assurance (QA) Specialist is responsible for ensuring the quality and integrity of operational changes, releases, and service implementations. This is a hands-on role that also oversees the planning, configuration, testing, and deployment of release packages, manages the end-to-end release process, and ensures compliance with organizational policies and procedures. The QA Specialist works closely with build, test, and release teams to coordinate activities, support audits, and provide progress reporting, ensuring smooth service rollouts in alignment with the agency Change Operational Process.

Requirements

• Responsible for the planning, configuration, testing, and implementation of all operational changes to create the release package for the delivery of, or changes to, the designated service.
• Manages all aspects of the end-to-end release process.
• Ensures coordination of build and test environments teams and release teams (as applicable).
• Ensure teams follow the organization’s established policies and procedures.
• Provides configuration management planning.
• Provides support to the configuration change Operational and approval process.
• Supports the quality assurance process audits.
• Provide management reports on release progress.
• Responsible for service roll out planning including method of deployment and plans communication implementation in coordination with the agency Change Operational Process.

Required Skills :

Preferred Skills :

Soft Skills :

Benefits

SES provides a competitive salary and the following benefits :