AI Transformation Manager

A company is looking for a Manager of AI Transformation to lead the strategic deployment of AI technologies in call center operations.

Key Responsibilities

Develop and execute a roadmap for AI transformation in call centers aligned with enterprise goals

Lead a team to identify, design, and implement AI-driven solutions that enhance customer and agent experiences

Define and track KPIs to measure the impact of AI initiatives on operational efficiency and customer satisfaction

Qualifications

Bachelor's degree in Business, Computer Science, Engineering, or related field (Master's preferred)

7+ years supporting call center operations, with at least 3 years in technology transformation roles

Demonstrated success in leading AI / automation projects in a customer service environment

Strong understanding of contact center platforms and AI tools

Expertise in change management methodologies and experience managing cross-functional initiatives