IT Technician (Operations Technology Professional)

Department : Restaurant & Administrative Technology

Pay Type : Salary Job Type : Full Time

• Must have reliable transportation as you will be moving between sites in Temple, Leander, Georgetown, and Round Rock.

Job Description : Technician Duties :

Respond to & troubleshoot computer & POS related problems at the restaurants

Troubleshoot basic network problems dealing with switches, routers and computers

Conduct & maintain a pre-established routine of proactive maintenance around all work sites

Ability to organize and prioritize incidents based on importance

Utilize in-house app based ticket system to document all work done per incident, proactive & reactive

Interact with McDonald's IT Help Desk & NCR hardware to solve issues

Work with organization leadership to implement & execute new tech & hardware initiatives

Fulfill weekly reports of duties and incidents completed

Coordinate & communicate best technological practices for the organization

Adjust to new technology and procedures provided by IT staff and McDonald's IT

Participate in McDonald's OTP learning and communication workshops & meetings

IT requirements :

Basic knowledge of operating systems

Basic knowledge of network systems and structures

Basic knowledge of computer peripherals and hardware

Be able to troubleshoot on-site incidents with minimal supervision

Must have Transportation

IT HIGHLY preferred :

Knowledge of windows 10 operating system

Apple / Android knowledge with phones, tablets, and computers

Be able to build network wire and phone wire. CAT5e, CAT6, CAT3

Windows server knowledge

Able to troubleshoot & install audio and video components

Employee organization requirements :

Be punctual and maintain a productive attitude

Detail oriented care and organization of provided tools and equipment

Able to establish & maintain food safe and operationally safe environment within workspace at restaurants

Abide by established policy & procedures

Wiling to learn and adapt to new functions provided by the organization

Additional Information :

3 Level Training will be provided to understand restaurant technology infrastructure

Office technology and security will be guided by organization leadership

Work Hours will vary dependent on the importance of an incident

Annual salary w / paid vacation, medical coverage, sick & personal days, uniforms, meals, mileage & cell phone contribution

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Requsition ID : PDX_MC_A6D315C8-3C0D-42D0-A128-FFA74AC82A39_82529

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and / or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.