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Supervisor

Supervisor

Chick-fil-ARincon, GA, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Supervisor

Reports to : Director on Shift, Operations Director, Operator

Job Purpose :

The Supervisor manages daily operations in the Back of House (BOH) or Front of House (FOH) to ensure efficient, high-quality service for guests. They lead the entire shift, overseeing staff, addressing issues, and maintaining standards of safety, cleanliness, and guest satisfaction.

Key Responsibilities :

  • Shift Leadership : Oversee the entire shift, ensuring smooth and efficient operations across all areas.
  • Problem Resolution : Proactively address issues, preventing operational bottlenecks and maintaining consistent service flow.
  • Team Accountability : Enforce company policies (Rincon Handbook) and operational standards (Pathway), holding team members accountable for their responsibilities, and communicating operational expectations.
  • Safety Oversight : Maintain a food-safe and team member-safe environment by ensuring all safety protocols are followed.
  • Daily Goal Setting : Communicate clear, actionable goals to team members for both shift-wide and individual performance.
  • Cleanliness Management : Ensure the workspace is always kept to the highest standard of cleanliness.
  • Problem Ownership : Take responsibility for any issues that could impact the shift or subsequent shifts, resolving them promptly.
  • Coaching and Development : Provide on-the-spot coaching to Assistant Supervisors and Team Members to foster their growth.
  • Assistant Supervisor Leadership : Mentor and guide Assistant Supervisors, helping them develop leadership skills and effectively manage their areas.

Expectations :

  • Problem Solver : Quickly identify and address operational challenges to keep operations running smoothly.
  • Team Leader : Lead by example, motivating and holding your team accountable to meet company standards.
  • Safety Focus : Uphold food and team member safety guidelines at all times.
  • Clear Communication : Provide direction and feedback to the team in real-time.
  • Ownership and Initiative : Take full responsibility for the shift's success, stepping in to resolve issues as they arise.
  • Leadership Development : Actively develop the leadership potential of Assistant Supervisors, Trainers, and Team Members.
  • Flexibility : Able and willing to complete any tasks assigned by Directors and / or Operator.

    • Qualifications :

  • Chick-fil-A experience is required
  • Proven ability to solve problems in a fast-paced environment
  • Strong knowledge of food safety and health guidelines
  • Demonstrated experience in leading and motivating peers or teams
  • Strong sense of accountability and ownership of duties
  • Completion of Supervisor training
  • Full-time Supervisors must be available to lead 5 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays
  • Part-time Supervisors must be available to lead 3 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays
  • Demonstrate a strong understanding and embodiment of our culture of CARE
  • Willingness to grow, accept accountability, and handle feedback
  • Meet all Assistant Supervisor qualifications and responsibilities.

    • This Chick-fil-A Restaurant is operated by an independent franchised business owner who makes all their own employment decisions and are responsible for their own content and policies.

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    Supervisor • Rincon, GA, US