Talent.com
Principal Solutions Engineer
Principal Solutions EngineerFreshworks • Chicago, IL, United States
Principal Solutions Engineer

Principal Solutions Engineer

Freshworks • Chicago, IL, United States
2 days ago
Job type
  • Full-time
Job description

Overview

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. We serve over 72,000 companies and have more than 4,500 employees worldwide.

We are seeking a Principal Solution Engineer to join our GTM team in North America, focused on our Enterprise business. If you’re a strategic thinker, a confident communicator, and passionate about solving business problems with technology, we want to hear from you.

Your Role

Your Role as a Principal Solution Engineer :

  • Partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform.
  • Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins.
  • Deliver compelling and customized product demonstrations aligned to industry use cases, ROI models, and value storytelling.
  • Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions.
  • Contribute to competitive strategies, offer technical insights, and mentor junior team members.
  • Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations.
  • Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements.

Qualifications

  • 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software.
  • Established playbook on using AI to present better, operationalize projects faster, and articulate value clearly.
  • Understanding of LLMs and ability to guide customers, team members, and products on foundational AI principles.
  • Strong understanding of ITSM / ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar.
  • Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight.
  • Deep knowledge of APIs, webhooks, integrations, and infrastructure components; able to propose and explain solutions without needing additional support.
  • Coaching and mentoring peers; committed to team development and cross-functional collaboration.
  • Adept at aligning customer needs with Freshworks’ platform capabilities, identifying gaps, and driving innovation with internal teams.
  • Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences.
  • Strong time management skills; capable of owning multiple deals and workstreams concurrently.
  • Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture.
  • Demonstrated leadership in internal initiatives or representing the company at industry events.
  • Bachelor’s degree preferred; equivalent experience accepted.

    • Compensation and Benefits

    Annual base salary range : $163,000 — $234,000 USD . Compensation is based on location, experience, skills, and level. Bonus / equity may be available.

    Freshworks offers dental, medical, vision, disability and life insurances, equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness programs. Adoption and parental leave benefits are available.

    Equal Opportunity

    Freshworks is an equal opportunity employer. We are committed to a diverse and inclusive workplace that enables everyone to find their potential, purpose, and passion, regardless of background, gender, race, sexual orientation, religion, or ethnicity.

    Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Other
  • Industries : IT Services and IT Consulting

    • #J-18808-Ljbffr

    Create a job alert for this search

    Solution Engineer • Chicago, IL, United States