Help Desk Technician

A company is looking for a Tier 1 Help Desk Technician.

Key Responsibilities

Provide first-level technical support to end-users via phone, email, or chat

Diagnose and resolve hardware and software issues

Document support interactions and maintain knowledge base articles

Required Qualifications

High school diploma or equivalent

Experience in a help desk or technical support role

Familiarity with operating systems and common software applications

Basic understanding of networking concepts

Relevant certifications (e.g., CompTIA A+, ITIL) are a plus