Deposit Operations Specialist

This position would have a hybrid option upon the successful completion of 90 days of training.

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

What sets us apart :

• Great Paid Time Off Benefits!
• Prospera Pays 91% of Medical Monthly Premium Costs!
• Prospera Matches Up to 5% of 401K Contributions!
• Prospera Provides Short-Term disability and Long-Term Disability at No Cost to You!

Summary :

As a Deposit Operations Specialist, you'll play a vital role in ensuring our members' money moves safely, accurately, and efficiently each day. This position is perfect for someone who enjoys balancing precision with purpose-helping members, supporting teammates, and safeguarding the organization's financial integrity. This is a great opportunity for someone who thrives in a collaborative environment, enjoys solving problems, and takes pride in ensuring every transaction contributes to our members' financial success. If you're motivated by accuracy, teamwork, and making a difference behind the scenes, this role is for you.

Expectations & Responsibilities :

Your First 90 Days :

First 30 Days : You'll get hands-on with our systems and processes-learning the ins and outs of ACH, wires, BillPay, and other payment channels. During this time, you'll focus on understanding our member-first philosophy, internal workflows, and risk management practices.

Next 60 Days : You'll begin managing daily deposit and payment functions independently, building confidence in troubleshooting and resolving member or system issues. You'll also start collaborating with internal teams to ensure smooth operations and timely service.

By 90 Days : You'll be fully integrated into the team, trusted to handle complex transactions and member inquiries, and recognized as a reliable go-to for operational support and problem-solving.

What Success Looks Like :

Success in this role means maintaining accuracy, timeliness, and compliance across all payment functions-while providing excellent support to members and teammates. You'll know you're thriving when you consistently meet processing standards, resolve member issues efficiently, help reduce operational risk and contribute to a culture of accountability and collaboration.

Growth and Development :

This position provides a solid foundation for long-term career development in financial deposit operations. You will have opportunities to expand your expertise in electronic payments, risk mitigation, and member service while contributing to initiatives that strengthen our payment systems and member experience. Skills and experience gained in this role can position employees for advancement into broader credit union roles or leadership positions -continuing to support our mission of helping members achieve financial confidence and security.

Deposit Servicing - 65%

Deposit Processing - 35%

Qualifications & Skills :

Experience : 3-5 years financial or similar experience. Not specific credit union

experience (helpful but not required). Competent ACH and IRA / HSA knowledge.

Education : High School Diploma or GED equivalent

Interpersonal Skills : This position involves frequent interaction with individuals across the organization to support first-level conflict resolution, foster collaboration, and build positive working relationships. The role requires a high level of confidentiality, discretion, and professionalism, as well as diplomacy and tact in all communications. Consistently delivers an exceptional member experience through professional, courteous, and solution-oriented communication

Other Skills : Strong communication skills are essential, along with the ability to work proficiently within multiple Credit Union software platforms, including Jack Henry and Microsoft Office. The role requires strong problem-solving abilities, attention to detail, and the capacity to manage multiple priorities effectively. Responsibilities include assisting with escalated requests and complex inquiries, initiating research requests when necessary, and collaborating with external partners to resolve issues efficiently.

If you are looking for a great opportunity to join a growing team, let's talk!

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

Life is short. Work somewhere awesome!

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Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.