Patient Access Representative Lead

Patient Registration Lead

It's more than a career, it's a calling. MO-SSM Health DePaul Hospital - St. Louis Worker Type : Regular Job Highlights : Schedule : 9am - 5 : 30pm, weekend and holiday rotation, call required (schedule is subject to change based on departmental needs and on-call obligations).

What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer : competitive pay and benefits, career development opportunities within a large, integrated health system, supportive leadership and a collaborative team environment. Bring your heart for service and your talent for communication and help us make every patient's experience exceptional.

Job Summary : Leads assigned staff in performing activities related to patient registration. Job Responsibilities and Requirements : PRIMARY RESPONSIBILITIES Leads or coordinates shift operations of assigned activities, resources, and staff. Serves as a technical or functional resource and performs similar duties with staff. Assigns, monitors, and reviews progress of work. Monitors and reports compliance with policies and / or procedures. Oversees and evaluates the orientation and training of assigned associates. May provide input in the review and evaluation of staff performance. Performs the duties of a Patient Access Representative. Performs other duties as assigned. EDUCATION High School diploma / GED or 10 years of work experience EXPERIENCE Two years' experience Experience in healthcare or high-volume customer service preferred. Patient Access, EHR, healthcare, and high-volume customer service experience Strong interpersonal and communication skills PHYSICAL REQUIREMENTS Frequent lifting / carrying and pushing / pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot / leg and hand / arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use / data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting / carrying and pushing / pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND / OR CERTIFICATIONS None Department : 8701140033 PAS - DePaul Health Center Work Shift : Variable Shift (United States of America) Scheduled Weekly Hours : 40 Benefits : SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options : our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.