Assistant Store Manager - Computer Services

MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40000 selection of premier computer products and the most knowledgeable staff in the business. Passion Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

We are currently seeking a self-motivated results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES . It is Micro Centers core promise to take care of our associates and customers which has led to our success over the last 40 years!

Salary range is $65000 - 72000

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MAJOR RESPONSIBILITIES :

• Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
• Consistently achieve customer satisfaction sales productivity payroll and expense goals of the service repair shop
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
• Through Service Department leadership ensure all customer and / or computer issues are resolved in a timely manner and in alignment with company policy
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met
• Work effectively through associates to achieve desired results regarding customer satisfaction sales productivity and technical solutions
• Ensure associates maintain appropriate technical certifications (CompTIA A and Apple Certification) to enable proper service of products
• Participate in and lead open and close procedures to include freight flow and merchandise processing as well as tracking of company assets through inventory control
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing orientation and training to ensure competent and certified associates are hired trained and scheduled to properly service our customers
• Develop and coach associates in the areas of customer satisfaction product knowledge solution selling and standard operating procedures; ensure goals and results are communicated
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE :

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS :

OUR GROWTH OPPORTUNITIES :

At Micro Center we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work loyalty competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Required Experience :

Manager

Key Skills

Labor Cost Analysis,Organizational skills,Communication skills,Store Management Experience,Management Experience,Retail Sales,Guest Services,Schematics,Merchandising,Cash Handling,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 65000 - 72000