Customer Support Specialist

A company is looking for a Customer Support Specialist to join their customer service team.

Key Responsibilities

Act as the front-line representative for customer communication and issue acknowledgment

Assess the severity of support tickets and prioritize them for resolution or routing

Develop product knowledge to serve as a subject matter expert and advocate for customer needs

Required Qualifications

1+ years of experience in a customer-facing technical / software support role, preferably in SaaS or enterprise software

Working knowledge of database concepts and ability to generate troubleshooting SQL queries

Ability to manage time effectively and prioritize tasks under pressure

Motivated and flexible, with the ability to work independently in a team environment

Experience with cloud-hosted software or education industry is a plus