RAS Service & Application Engineer

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• Open Job Title : RAS Service & Application Engineer About Rittal Rittal is a leading global provider of solutions for industrial enclosures, power distribution, climate control, and IT infrastructure, as well as software and services.
• The company is a member of the Friedhelm Loh Group, a successful international player with 18 production plants, 80 subsidiaries, and 12,000 employees.
• Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering.
• We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.
• Job Summary As a Rittal Automation System (RAS) Service & Application Engineer , you will be responsible for providing technical support, system integration, and application development for Rittal's automation systems.
• You will engage with clients to understand their automation needs and ensure the successful implementation and operation of Rittal products such as WT, MT, MTS, EHRT, and Perforex.
• Primary Activities / Duties Provide daily support to Rittal customers and Outside Sales Engineers regarding RAS machines and supplemental products.
• Deliver on-site and remote troubleshooting and support for Rittal automation systems.
• Be available “on call” as needed to support customer needs.
• Assist with integration of Rittal automation products into existing systems, ensuring compatibility and optimal performance.
• Perform installations and configurations of automation systems at customer sites.
• Diagnose system faults, perform repairs, and execute corrective actions promptly.
• Support implementation, installation, and repair of RAS machines.
• Conduct training sessions for clients and end-users on Rittal automation systems.
• Assist with setup and demonstration of RAS machines at trade shows and customer events.
• Maintain ongoing communication with Rittal Headquarters, Eckelmann, Siemens, and Kiesling in Germany regarding product quality and technical issues.
• Travel extensively to customer locations across North America (including Canada and Mexico) and Germany – up to 80%.
• Perform other duties as assigned.
• Requirements B.S. degree in Electrical or Electronic Engineering or equivalent training required.
• Technical certification in PLC or CNC controls or computers is a plus.
• Minimum 5 years of experience in Controls Engineering or CNC machines with plant floor experience.
• Knowledge of pneumatics, vacuum systems, AC / DC electricity, transformers, and three-phase power up to 460 volts.
• Working knowledge of CAD / AutoCAD for importing customer documentation into RAS software.
• Experience with automation systems, PLCs, and control technology.
• Familiarity with automation software such as Siemens TIA Portal and Rockwell Studio 5000.
• In-depth knowledge of PLCs, HMIs, and DCS systems.
• Ability to read and interpret technical drawings and communicate concepts visually.
• Basic understanding of drilling, tapping, and milling of metal parts and use of measurement instruments.
• Conversational and technical knowledge of German is a plus.
• Proficiency in Microsoft Word and Excel.
• Strong interpersonal skills to work effectively with technical and non-technical personnel.
• Ability to work independently and as part of a multi-functional team.
• Excellent verbal and written communication skills.
• Strong problem-solving, decision-making, and time management abilities.
• Must be available to work daily / weekly overtime as needed. #LI-Remote If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.
• This option is reserved for individuals who require accommodation due to a disability.
• Rittal LLC and Eplan are proud to be an affirmative action / equal opportunity employer.
• EEO, including Disability / Vets.
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