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Base Representative, Client Relations - Part Time
Base Representative, Client Relations - Part TimeJetlinx • Englewood, CO, US
Base Representative, Client Relations - Part Time

Base Representative, Client Relations - Part Time

Jetlinx • Englewood, CO, US
11 days ago
Job type
  • Part-time
Job description

Base Representative, Client Relations

The Base Representative, Client Relations provides on-site support for all base duties as needed. The Base Representative, Client Relations show attention to detail regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.

Duties & Responsibilities

  • Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
  • Proactively communicate, document, and resolve complaints, escalating to management as necessary.
  • Operate client vehicles cautiously around property including around aircraft / ground equipment as needed. Wash vehicles when appropriate.
  • Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
  • Regular and predictable on-site attendance required.
  • Demonstrate Jet Linx's core values and "Supply the High" in all interactions.
  • Perform other duties as assigned.

Knowledge, Skills & Abilities

  • Ability to understand and tailor all actions in accordance with defined Jet Linx service standards.
  • Establish and maintain effective relationships with clients.
  • Utilize client information for problem resolution and improvements in service.
  • Ability to work flexible, non-standard hours including nights, weekends, and holidays.
  • Ability to work both independently and as part of a team.
  • Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers.
  • Proficient with Microsoft Office Suite.
  • Ability to work in a fast-paced environment, with strong attention to detail and organizational skills.
  • Ability to multi-task and complete work within assigned timelines under minimal supervision.
  • Self-motivated and willingness to take initiative to research and resolve problems.
  • Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations.
  • Ability to handle and maintain confidentiality of sensitive information.
  • Operate office equipment as needed.
  • Education and Work Experience

  • High school diploma or equivalent required.
  • 1 year of professional customer service experience in an environment with elevated service standards preferred.
  • Aviation industry experience or interest preferred.
  • Physical Requirements

  • Majority of work is completed in a normal office work environment.
  • Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions.
  • Must be able to move up to 25 pounds on an infrequent basis.
  • Documentation Requirements

  • Ability to obtain a U.S. driver's license.
  • Proof of eligibility to work in the US.
  • Compensation

    Jet Linx offers a competitive compensation and benefits package to team members. Starting hourly wages for this position ranges from $20 to $30 / hour. Actual hourly rates are provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.

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    Client Representative • Englewood, CO, US

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