Manager, Patient Access

Manager, Patient Access

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Manager, Patient Access to lead and grow our Patient Care Representatives. This role plays a critical part in ensuring an exceptional experience for every patient we serve. Reporting to the Director, Patient Care, you will mentor and develop a team of Patient Care Representatives, ensuring high-quality, empathetic, and efficient service delivery. You will set the tone for performance, culture, and operational excellence across the team.

The salary range for this role is $90,000$110,000, depending on experience and location. This is a full-time, remote position eligible for full benefits and bonus. We are looking for candidates willing to work on a Central or Pacific Time schedule.

You're excited about this opportunity because you will...

• Lead, coach, and develop a high-performing Patient Access team that delivers a differentiated, high-touch experience for each patient.
• Mentor, motivate, and model best practices through hands-on coaching and leading by example.
• Supervise the day-to-day operations of the Patient Access Team, ensuring patient cases are handled efficiently, accurately, and with empathy.
• Act as the ultimate escalation point for patients, ensuring swift and compassionate resolution of complex or sensitive issues.
• Establish, monitor, and evaluate performance metricsincluding patient satisfaction, utilization trends, engagement rates, and productivityto ensure goals are met and exceeded.
• Partner with leadership to develop strategic, operational, and technological solutions that improve quality, efficiency, and patient access while reducing the cost of care delivered.
• Support the design and continuous improvement of workflows, policies, and tools that enhance both patient experience and team performance.
• Onboard and train new team members quickly and effectively, ensuring consistency and excellence across the team.
• Implement and uphold standards to maximize productivity, quality, and service consistency across all patient interactions.
• Foster a positive, mission-driven culture rooted in empathy, accountability, and continuous learning.
• Serve as a role model for Carrum Health's values, leading with integrity, empathy, and a focus on patient-first outcomes.

We're excited about you because...

Why you'll love working with us...

Other benefits :

About Carrum

We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.