Assistant General Manager

Job Description

Job Description

Benefits :

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose :

The purpose of the Assistant General Manager is to assist the General Manager in driving operational excellence throughout all functions within the venue.

Key Responsibilities :

Strategic and Financial Management

Develop and implement business strategies to ensure the FEC operates efficiently as well as profitably.

Assists in overseeing budgeting, forecasting, and financial analysis.

Regularly provide reports to the General Manager about the performance of the business.

Analyze data to assess operational performance and identify areas for improvement.

Operational Management

Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction.

Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff.

Supervise the maintenance and cleanliness of the facility.

Assist in negotiating contracts with vendors and suppliers.

Oversee the ordering and management of inventory

Staff Management

Hire, train, and develop staff, ensuring they provide exceptional service.

Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.

Handle disciplinary actions when necessary.

Foster a team-oriented, positive work environment.

Main driving force in professional development of Manager Assistants.

Customer Service

Ensure guest satisfaction by addressing and resolving complaints promptly.

Monitor customer feedback and use insight to improve service quality and experience.

Develop and oversee loyalty and rewards programs to encourage repeat business.

Education & Qualifications :

Highschool or GED equivalent.

Must be 21 years old.

Must be able to work up tp fifty hours per week.

Able to lift up to 50 lbs, Able to stand for long periods of time.

Desirable - AA or BA in business management or relevant discipline.

Experience :

Minimum 2-7 years experience with an FEC or restaurant in a managerial or leadership position.

Experience in a high-volume environment.

Desirable - Previous experience in a senior management role at an FEC or restaurant

Skills & Competencies :

Excellent verbal and written communication skills

Time management skills

Leadership skills

Meticulous attention to detail

Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology.

Technological Proficiency

Basic working knowledge of our Customer Relationship Management (CRM) Software

Working knowledge of our Reservation and booking software.

Working knowledge of our Point-of-Sale (POS) System

Intermediate skills with Microsoft office, and Windows based PCs

Intermediate payroll and HRIS platform understanding

Desirable - Social media proficiency

Personal Qualities :

Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.

Languages :

English

Desirable - Spanish

Department : Operations

Location : On-Site

Travel Required : Occasionally

Type : Full-Time

Working Pattern : Monday-Friday, Weekends, Nights, Holidays

Reports To : General Manager

Collaborates With : Human Resources, Sales and Marketing, Payroll, Administrative Support Teams

Supports & Engages With : Manager Assistants, FOH, BOH, Guests