Associate Customer Claims Analyst (Bilingual English / Korean)

Overview

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Responsibilities

• Responsible to apply account credits and payment on customer claims following claim review and validation of documents
• Review results of account reconciliation, on a monthly, quarterly and yearly basis to analyze trends related to safety and monitor non-safety claims
• Identify discrepancies with transactions, escalate for review to respective departments and notify customers to respond or resubmit claim
• Research claim history to validate claim amount by matching the backup documentation provided
• Full responsibility on customer claims for payment
• Analyze monthly, quarterly and yearly trends related to safety and non-safety claims
• Able to reconcile / analyzing / monitoring claims and resolve related issues / problems
• Good written / communication / reporting skill
• Responsible for customer's credit memo eligibility upon credit request- check duplication claim, over claim and invalid claim
• Responsible to check and process daily claim submitted by Customer, Sales, Collection and other related department to follow up timely matter
• Able to understand & interpret documentation and research system skill (GERP, Sales Portal, EDW)
• Able to communicate internal / external to resolve any issues and problem

Qualifications

LI-DR1

Recruiting Range

$60,000—$70,000 USD

Benefits

Benefits Offered Full-Time Employees :

Benefits Offered Temporary / Contractors

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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