Help Desk Technician

Summary

We are seeking a proactive and customer-oriented IT Helpdesk Support Technician to join our IT team. This entry-level role is ideal for someone who enjoys solving technical problems, supporting end users, and learning in a fast-paced construction environment. You'll provide frontline support for hardware, software, and connectivity issues across our office and field operations.

Kovach's Mission and Values :

Our Mission : Kovach's mission is crystal clear : to cultivate a thriving and profitable company that stands as a beacon of growth and opportunity. We are steadfastly dedicated to fostering an environment where individuals not only succeed but flourish. In doing so, we aim to strike a harmonious balance between robust financial health and a nurturing space for all our team members.

Employee Ownership (ESOP) :

At Kovach, we believe in sharing our success with the people who make it possible. Our employees are the driving force behind everything we achieve, which is why we proudly offer an Employee Stock Ownership Plan (ESOP). This program allows you to become an owner of the company, giving you a direct stake in its growth and prosperity. As the company continues to succeed, so does the value of your shares, offering you a powerful opportunity to build wealth and benefit from our long-term success. With an ESOP, your contributions directly impact both your future and the company's future, creating a true partnership in our continued growth.

Our Core Values :

• Positivity : Easy to work with, trusting, team player, and good communicator.
• Own it : Reliable, responsible, follows through, trustworthy, thorough.
• Expertise : Intelligent, innovative, and coachable.
• Grit : Tough, strong work ethic, and finds a way to get it done.

Essential Duties and Responsibilities

Provide first-level support for Windows 11 laptops, desktops and Apple iPads used by office staff and field teams.

Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive to ensure seamless communication and collaboration.

Assist with setup, configuration, and troubleshooting of laptops, desktops, printers, and iOS mobile devices.

Perform basic network troubleshooting, including Wi-Fi issues at job trailers and VPN access for remote users.

Support mobile device management (MDM) and deployment of company-issued tablets.

Log and manage incidents and service requests using the IT ticketing system.

Assist with onboarding / offboarding tasks, including provisioning of user accounts and equipment.

Maintain accurate documentation of support procedures and asset inventory.

Occasionally travel to local job sites to provide hands-on support.

Personal Characteristics :

Embraces challenges, viewing them as opportunities rather than obstacles.

Inspires and motivates, promoting a positive work environment.

A trustworthy, reliable individual who motivates trust in others.

Be professional in the workplace by showing respect for others and making good decisions.

Skills & Qualifications

Associate degree in Information Technology or related field, or equivalent experience.

Basic knowledge of Windows 11, Microsoft 365, and networking fundamentals (IP, DNS, DHCP, VPN).

Strong communication and customer service skills, especially when supporting non-technical users.

Ability to work independently and prioritize tasks in a project-driven environment.

Willingness to learn and adapt to new tools and technologies.

Familiarity with helpdesk ticketing systems (e.g., Freshservice, ServiceNow).

Exposure to Active Directory and user account management.

Experience supporting users in construction or field-based environments is a plus.

Experience with Autodesk Design and Project management tools is a plus.

Physical Demands :

Desk work with some lifting up to 50 lbs.

Work Environment :

Office and warehouse environment with some opportunities to visit jobsites.

About Kovach : Founded on robust client and vendor relationships, Kovach boasts a unique and influential organizational culture. Housing approximately 350 employees, our family extends across multiple states. We're not just about professional growth; we emphasize having fun while making an impact. Our annual sales touch approximately $90 million, with growth expected in the years ahead. Our partnerships with the region's biggest general contractors have adorned Phoenix with iconic buildings, ranging from the Phoenix Airport and ASU campuses to the Talking Stick Resort and Casino.

Job Type : Full-time

Benefits Offered :

ESOP

401(k) matching

Comprehensive dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Generous paid time off

Vision insurance

Kovach is an equal opportunity employer that values diversity and inclusivity in its workforce. We invite candidates who are keen to grow, contribute, and be a part of our success story.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.