US Manager, Software Conversions

Job Title

This position is remote or job summary. This position is responsible to manage directly or through delegation : TSMs, activities, and the operations of the Data Conversion teams to ensure successful client software conversions, while implementing and promoting data conversion best practices. Work toward and assist in the achievement of individual, team, department, and corporate goals.

What You Will Do :

• Continually drive improvement projects, measured through the Net Promoter System (NPS) and Customer Satisfaction Ratings
• Actively seek to improve the customer experience, ensuring a high level of quality customer service by participating in the escalation and quality control processes
• Coach and train Supervisors in department processes, career pathing, coaching / mentoring, and leadership skills needed to perform effectively in their positions
• Plan for trends affecting the department (i.e. training, product changes, releases, sales volume, and et al.) and actively plan and implement improvements to provide quality and consistent service to all customers
• Monitor department statistical reports and coach team where necessary to ensure timely, quality service is offered to all customers. Includes evaluating department statistics and working with management team to implement action plans to achieve department excellence
• Actively involved in monitoring department budgets, driving to ensure that budgeted expenses are not exceeded
• Consistently communicate with team and management of department goals, progress and any related concerns through reporting, action plans, career pathing, etc. to ensure individual, department and company goals are met
• Developing, implementing, and maintaining procedures and processes for the implementation team
• Communicate related product / service related news and developments to the team as required
• Collaborate with other departments to provide business continuity, support and productivity

Specific Knowledge and Skills :

General Skills and Competencies :

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any ther legally protected status.