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Program Director
Program DirectorFractal • Palo Alto, CA, United States
Program Director

Program Director

Fractal • Palo Alto, CA, United States
2 days ago
Job type
  • Full-time
Job description

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This range is provided by Fractal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$200,000.00 / yr - $300,000.00 / yr

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Job Posting

Job Title : Program Director

Results-driven Program Director to lead and oversee large-scale, complex technical initiatives within our healthcare payer consulting practice. This role demands expertise in healthcare payer operations, strong leadership in managing cross-functional teams, and a proven track record of delivering enterprise-level technology programs. The ideal candidate will serve as a trusted advisor to clients, drive innovation, and ensure successful program execution from inception to completion.

Responsibilities

  • Lead end-to-end delivery of multi-million dollar technical programs for healthcare payer clients, including system modernization, platform integration, and digital transformation.
  • Develop and manage program roadmaps, timelines, budgets, and resource plans aligned with client goals and requirements.
  • Serve as the primary point of contact for client executives, fostering strong relationships and ensuring alignment across stakeholders.
  • Oversee cross-functional teams including architects, developers, analysts, and consultants across multiple workstreams.
  • Identify risks and implement mitigation strategies to ensure program success.
  • Drive continuous improvement and innovation in delivery methodologies, tools, and client engagement models.
  • Provide thought leadership in healthcare payer trends.

Role Overview

Client Relationship & Account Management

  • Serve as the primary contact for healthcare clients, ensuring that Fractal's standards and commitments are maintained and exceeded.
  • Foster deep relationships with key executives and decision-makers in the healthcare space, representing Fractal’s capabilities and offerings.
  • Mobilize the right capabilities to cater to distinct client needs, ensuring alignment with healthcare industry standards.
  • Project Execution & Delivery

  • Oversee and lead healthcare projects from conception to completion, ensuring all aspects are executed seamlessly.
  • Develop and finalize Statements of Work (SOWs), clarify business objectives, establish project scopes, ascertain deliverables, define client and team responsibilities, and ensure risk mitigation strategies are in place.
  • Ensure that client communication is regular and transparent, encompassing weekly, monthly, and quarterly updates, thereby ensuring effective stakeholder management.
  • Project Governance

  • Implement robust governance mechanisms, ensuring that potential issues are identified in advance and resolved promptly to avoid any negative client impact.
  • Lead the evaluation and mitigation efforts around project risks, data source challenges, and project execution metrics.
  • Analytics Consulting & Business Development : Collaborate with the sales team in identifying and capitalizing on new client opportunities in the healthcare segment. Engage with healthcare clients to pinpoint key business challenges, frame business inquiries, and mobilize the right capabilities to conduct comprehensive analyses. Provide high-end consulting and thought leadership through in-person discussions with healthcare business leaders.
  • Past Experience

  • 12+ years of experience in program management or consulting leadership roles, with at least 5 years in the healthcare payer domain.
  • Proven success managing large-scale technical programs involving data engineering platforms, preferably on Databricks.
  • Ability to lead technical teams across shores and deliver large initiatives.
  • Exceptional communication, negotiation, and stakeholder management skills.
  • Experience with Agile, Waterfall, and hybrid delivery models.
  • Worked as a consultant for more than 4-5 years with multiple clients.
  • Familiarity with cloud platforms (AWS, Azure, GCP) and data analytics tools.
  • Experience with AI / ML applications in healthcare operations.
  • Self-learner and adoption of new technology trends across engineering and AI.
  • Pay

    The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is : $200,000 - $300,000 . In addition, you may be eligible for a discretionary bonus for the current performance period.

    As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

    Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Information Technology and Project Management
  • Industries : Business Consulting and Services, Hospitals and Health Care, and Insurance
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    Program Director • Palo Alto, CA, United States

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