Job Description
Job Description
Neal Communities is proud to be recognized as the 2025 Top Workplace in Sarasota & Manatee Counties! We’re seeking a friendly and knowledgeable Warranty Representative who takes pride in providing exceptional service to our homeowners. In this role, you’ll be the trusted partner ensuring every warranty request is handled with care, professionalism, and the attention to detail that defines the Neal experience.
WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES :
- The People! We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business
- Outstanding Benefits - Health Care - Medical, Dental, Vision, and Prescription Drug Coverage
- Excellent Compensation Package
- Employer Paid Life Insurance
- Supplemental Insurance
- Long & Short-Term Disability Insurance
- 401(K) with Company Matching Contributions
- PTO & Paid Holidays
- Employer Paid ID Theft Protection
- Employee Home Purchase Discount Program
- Tuition Reimbursement Program
- Employee Wellness Program
- Employee Assistance Program (EAP)
- Pet Insurance
- Employee Service Awards
- Vendor Discount Program
WHAT YOU'LL DO :
Communicate and work with the Warranty Coordinator daily to ensure that homeowner warranty requests are addressed promptly. Escalate issues to management with complete information / documentationAcquire an understanding of the Neal warranty procedures and customer satisfaction philosophyBe able to identify and manage warranty-related issues for our homeowners. Diagnostic ability and verbal and written communication are required to ensure proper tracking and resolution. This may require lifting, climbing ladders, accessing attics and roofs for inspection, etcMust be well-versed in industry standards and Neal Communities' warranty guidelines, and be able to communicate our warranty policies to our homeownersProvide our customers with the highest level of customer service using the Neal warranty guidelines established in the warranty manualDemonstrate the highest level of customer satisfaction and knowledge as the primary contact for our customers when they have warranty issuesThe Warranty Representative will supervise items requiring subcontractor / vendor involvement to repair and / or replace. This may include scheduling, follow-up, and repair closure with the sub or vendorSubmit all work orders with complete information on work performed and a description of the problem to be forwarded to the subcontractor / vendor for daily resolutionManage and follow up on all scheduled repairs to ensure the completion and satisfaction of the customerProvide after-hours support for customer-reported emergencies via the “hotline” and security response to all Neal Communities facilitiesProvide maintenance service on an as-needed basis for Neal Communities facilities, including rented warehouse spaceBecome proficient in data entry into the Warranty SystemPerform any other duties as directed by managementThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skillsAll employees will support the organization’s mission and vision by exhibiting the following behaviors : excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership.
WHAT YOU BRING :
2–3 years of experience in residential construction, warranty service, or customer care within the homebuilding industrySolid understanding of construction practices and the ability to diagnose and resolve home issuesStrong communication and customer service skillsExcellent organizational skills with the ability to manage multiple requests and follow-upsComfortable using technology and learning new systems quicklySelf-motivated, dependable, and able to work independently in the fieldPHYSICAL REQUIREMENTS
The ability to lift, carry, push and pull 20 / 60 / 100 pounds regularlyThe ability to move safely over uneven terrainThe ability to bend, squat, climb stairs and lift frequentlyContinuous walking, standing and moving aboutRepetitive movement of hands, arms and legsConstantly works in outdoor weather conditionsFinger dexterity may be required to operate a computer keyboard and calculatorWe are an Equal Opportunity Employer and a Drug-Free Workplace Employer.
Neal Communities and its affiliated entities work with a limited group of approved recruiting partners under a signed agreement. We do not accept unsolicited resumes, candidate referrals, or inquiries from other third-party agencies. Any resumes submitted without a current, signed recruiting agreement in place will be treated as direct applications, and Neal Communities and its affiliates will not pay any associated fees.
This policy applies to all job postings across NealCareers.com and any other platforms where Neal Communities or its affiliated companies advertise open positions.