Resident Relations & Leasing Coordinator

Resident Relations & Leasing Coordinator

Culdesac Tempe is a mixed-use neighborhood development, which opened in 2023. The neighborhood features open space, shared courtyards, and 20+ retailers including the James Beard-nominated Cocina Chiwas. Culdesac is the co-developer and property manager. However, we call it Neighborhood Management because this so much more than just an apartment complex.

Culdesac is growing our team and looking for a Resident Relations & Leasing Coordinator at Culdesac Tempe and La Paloma to help with our mission, working from our Tempe neighborhood office.

The Resident Relations & Leasing Coordinator is responsible for providing exceptional customer service and supporting the leasing process from initial contact to move-in. Responsibilities include managing community events and answering resident questions to ensure a high level of resident satisfaction. You will generate and contact leads, coordinate tours of our neighborhood, and oversee the application and move-in processes.

While this list represents what we are ideally looking for, we encourage you to apply even if your resume includes strengths and experiences that don't match everything listed here.

Experience providing exceptional customer service to residents, guests, and public, while managing the day-to-day operations of a community. You will support overall community engagement and neighborhood experience that will include residents, retail partners, and local community members. You support daily administrative tasks, such as answering phones, greeting residents, and supporting the property management team with any special projects.

Experience with lead generation and attracting prospects. You bring a sales mindset to increase interest through nurturing and educating, with the ultimate goal of converting leads to residents.

Experience with CRM and property management software is a plus.

Ability to make decisions quickly and work in a fast-paced environment.

Passion for understanding our brand and interest in sharing our brand with new prospects.

Willing to work on-site and able to lift, push and pull up to 25 pounds. Ability to walk for potentially extended periods of time and use stairs. Able to sit, stand, reach, bend, and stoop for extended periods of time. This role requires weekend and some evening hours.

Prioritizes a lifestyle leveraging public transportation, micromobility, and other alternatives to private cars.

We are headquartered in Tempe, AZ. This position is an onsite role at our Tempe Neighborhood.

Benefits Package - Includes options for medical, dental, and vision. Parental Leave - Up to 12 weeks paid time off for qualifying events. 401K Savings - Menu of savings types through Guideline. Mobility Stipend - Up to $500 to invest in employee micro-mobility setup (e.g., e-bike, e-scooter, micro-mobility accessories). Car-Free Commuter Benefit - $200 per month paid by Culdesac. On-Site Living Discount - 30% discount on base rent for 1 unit at a Culdesac-managed property. Eligible for participation in performance-based commission plan in accordance with company policy.

As sprawl became commonplace in our cities, we grew less connected to each other. We normalized hour-long commutes, even as private vehicle ownership became the largest source of carbon pollution. Cars and roads began to dictate development decisions and shape urban life. At Culdesac, we blend technology, real estate, and culture to reimagine daily living. Come help us make our residents happier, healthier, and more productive both in the years they spend with us and in the moments they share together.

At Culdesac, we : Work as a team

Be inclusive, drawing on the strengths of people who bring a different perspective.

Find ways to work together that overcome disciplinary and geographic separations.

Act from ownership

Be output oriented. When we see a problem, we roll up our sleeves and fix it.

Don't let blockers stop you from seeing your work through to the end.

Rule 0, then iterate

Don't start from scratch : learn from our own and others' previous attempts.

Before mass private car ownership, all cities were models of walkability. We learn from the designs of the past and make them beautiful and relevant to today.

Then, we learn from our own designs to continually improve.

Design for humans

Ask people for feedback and observe behavior. Only users know if we're creating value for them.

Human paradoxes and contradictions are our opportunity to create joy.

Respect the limits of what we can know and plan. In the complex organism of a city, emergent behavior rules.

Create and capture value

Focus on what our residents value : profitability is essential for sustainability and allows us to scale.

Great places create positive externalities for ourselves and our neighbors, unlike the negative externalities of cars.

We build value by executing on the fundamentals and excelling at mobility, community, and open space.

If you think Culdesac might be a good fit, we encourage you to apply! If we move forward, here's our typical process :

1. A 15-minute call with a recruiter to understand your high-level background and cover logistics & expectations.

2. A 30-minute onsite interview with our Community Manager to understand your work product and a list of company scenarios.

3. A 30-minute onsite interview with our People Team overviewing how you would fit in Culdesac's mission, vision, and culture.

At each step, we leave time for you to ask us questions. We look forward to hearing from you!