Description
A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations startups commissioning and testing scheduled and emergency services on Precision Cooling SS is required to establish promote and maintain excellent rapport with all customers co-workers sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC Area / District Offices and direct manager.
RESPONSIBILITIES
ROLE
- Relies on extensive experience and judgment to plan and accomplish work related goals
- Perform a extensive amount of extremely difficult and challenging work related tasks
- Requires no direct supervision while leading and directing others
- Support start-up and commissioning activities for assigned projects
Ensure sufficient man-power on site each day to perform start-up and site testing work
Assist during start-up and commissioning as necessary depending upon man-power availability and site locationMonitor start-ups for timely completion work with sales rep and District Manager on providing quotes for additional services not paid for or excess labor requirements resulting from delays beyond Service controlMonitor start-ups for timely completion work with sales rep and District Manager on providing quotes for additional services not paid for or excess labor requirements resulting from delays beyond Service controlProvide first level of tech support assistance to speed up problem resolutionProvide daily status reports to Service management and sales repTECHNICAL
Render on site and phone assistance to customers.Communicate with appropriate Technical Support / Engineering on equipment issuesProvides Technical Support on-site or via Telephone to CEsAssist contractors as required during installation and commissioning of assigned projectsProvides OJT to CEs on various types of equipment in the fieldImplement Field Change Notices (FCN) according to published guidelinesKeep current on Safety Bulletins Field Change Notices and Service TipsSAFETY
Operate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines 14 hours ruleReport all work related accidents or injuries within 24 hours to the appropriate personnel.ADMINISTRATION
Provide accurate and timely reporting according to company guidelines;Time cards expense reports mileage reports ticket closure forms et al.Provide Time and Material quotes for customers or contractors for assigned projects as necessary
Provide estimated time of arrival to the Customer Response Center (CRC) where applicableAssist with scheduling by working within the guidelinesDelegate team tasks as neededMaintain company property according to company policies;Vehicle credit cards PPE test equipment laptop pager cell phone et al.CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer where applicableStrive to provide all customers a first time fix for their equipmentMaintain customer satisfaction rates according to company guidelinesAttend Customer / Contractor Meetings as requiredPERFORMANCE
Maximize productivity by combining service opportunitiesComplete all work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesPerform inventory cycle counts according to company guidelinesAdhere to company dress code and safety regulationsUnderstand and comply with company startup / escalation processes and proceduresIn all aspects of job requirements must lead by example and conduct themselves in a higher standard. Must act and perform as a role model to all field associatesMaintain proper and adequate level of internal communicationsAbility to communicate with all levels within the organization -Managers co-workers Support Services sales electronic communications et al.
QUALIFICATIONS
Required experience (One of the following)Minimum 5 years relevant industry / commercial experience and leadership experience
Minimum 3 years Liebert product experienceRequired educationMust have High School Diploma or a accredited GED
1-2 year HVAC Diploma or Technical School DegreeEPA 608 refrigerant license Level 2 or UniversalInterpersonal SkillsProfessional
LeaderReliableTeam PlayerMust be very proficient with electrical / electronic test equipment and fundamentalsMust be very proficient in reading and interpreting electrical line diagrams and blueprintsTechnical skillsAbility to make in depth site evaluation skills to include : environmental temperature and general operating conditions
Independently perform fix / repair techniques based on knowledgeAbility to perform proper brazing techniquesCapable of completing tasks and return unit to full operating conditionsIn depth knowledge on Liebert Products and the ability to leadCapable to train and supply instructions to other CEsAbility to summarize and report all work related tasks performedProject Management skills & experience a plusStrong skill sets :Ability to schedule and coordinate work schedules for other associates and subcontractors
Ability to provide technical support via telephone or in person to other associates or vendorsAbility to instruct on the job training to other associatesAbility to delegate work activities to associates in a work group based upon skill levelOutstanding communication skillsCustomer service skillsTroubleshooting skillsSafety proceduresSuperior organizational and planning skillsComputer skillsMechanical aptitudeStrong communication skillsAbility to communicate with all levels within the customer organization
Strong verbal communicationExcellent written skillsAble to manage stressful situationsExcellent time management ability capable of working without direct supervision.PHYSICAL & ENVIRONMENTAL DEMANDS
While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Frequent driving (car van truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 poundsNotes : Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Extreme cold (below 32Extreme heat (above 100Noise Level (Medium / High need to shout to be heard)Working around moving machinery (fork-lifts tractors)Protective Equipment Required (earplugs gloves eyewear respirator mask etc.)Work outdoors (no effective protection from weather)WORKING CONDITIONS :
Travel is requiredFlexible schedules (weekends evenings and holidays)Valid drivers licenseHour / Day on-call availability through a national paging systemValid U.S. passport requiredDeployable in the event of emergenciesMust be at least 18 years oldThe successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS : Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORS
Own ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentAt Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to . If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience :
IC
Key Skills
Computer Science,Active Directory,Clearance,Facility,HVAC,Linux,Project Management,Troubleshoot,Desktop,Control Systems,Management System,Setup,hardware,Data Analysis,Technical Support
Employment Type : Full Time
Experience : years
Vacancy : 1