Sales - Product Support Sales Rep Level II

Description

Position Summary

This position will achieve parts and service profit goals by promoting and selling service programs, preventive maintenance contracts, parts, and additional repair programs within an assigned territory or region.

Position Duties / Responsibilities

Primary Responsibilities :

• Develop business in the assigned territory and ensures customers are satisfied with the MFC's performance
• Responsible for promoting service capabilities as well as product offerings to current and potential new customers
• Partner with Service and Parts to provide technical details of the various services quoted
• Formulate and develop service-oriented programs that meet the approval of Caterpillar and prove profitable for the Company
• Review and update flat rates working with the service department to establish customer expectations
• Maintain order information and establishes credit between the customer and the Company prior to service work being performed
• Develop and maintain a professional working relationship with Caterpillar, their field representative and all involved personnel to support the service programs and achieve overall goals
• Initiate and complete reports and other associated paperwork detailing customer calls and sales activities utilizing the CRM

Proactively seek, maintain, and renew Customer Value Agreement (CVA) opportunities with new and existing customers

Supervisory Responsibilities :

Position Requirements

Required :

Preferred :

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and / or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Other Requirements of Position

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.